We are looking for a skilled Cloud Support Engineer with 2 - 4 years of experience in cloud infrastructure support, troubleshooting, monitoring, and incident management.

The ideal candidate will have hands-on experience supporting cloud environments, resolving technical issues, maintaining system availability, and ensuring optimal performance of cloud-based services.

Key Responsibilities :

- Provide technical support for cloud infrastructure, services, and applications, ensuring high availability and reliability.

- Monitor cloud environments, identify potential issues, and proactively resolve performance and availability concerns.

- Troubleshoot and resolve incidents related to cloud computing, virtual machines, networking, storage, and access management.

- Manage and support cloud resources, including compute instances, storage services, virtual networks, and security configurations.

- Investigate service disruptions, perform root cause analysis, and implement corrective and preventive actions.

- Support cloud infrastructure provisioning, configuration, maintenance, and routine operational activities.

- Work with internal teams to resolve complex technical issues and ensure timely incident resolution.

- Manage service requests, incidents, and changes in accordance with established SLAs and operational procedures.

- Assist with backup monitoring, disaster recovery activities, and business continuity processes.

- Maintain technical documentation, troubleshooting guides, incident reports, and operational procedures.

- Follow cloud security best practices, including access controls, identity management, and compliance requirements.

- Identify opportunities to improve cloud operations through automation, scripting, and process optimization.

Required Skills and Qualifications :

- 2 - 4 years of experience in cloud support, infrastructure operations, or a similar technical support role.

- Hands-on experience with at least one major cloud platform : AWS, Microsoft Azure, or Google Cloud Platform (GCP).

- Good understanding of cloud infrastructure components, including compute, storage, networking, and virtual machines.

- Knowledge of networking fundamentals, including TCP/IP, DNS, VPN, firewalls, routing, and load balancing.

- Experience with cloud monitoring, logging, troubleshooting, and incident management tools.

- Understanding of Linux and/or Windows server administration.

- Familiarity with identity and access management (IAM), permissions, and cloud security fundamentals.

- Basic scripting knowledge using Python, Bash, PowerShell, or similar scripting languages is desirable.

- Understanding of IT service management processes, including incident, problem, and change management.

- Strong analytical, troubleshooting, and problem-solving skills.

- Good communication skills and the ability to collaborate with cross-functional teams.

Preferred Qualifications :

- Relevant cloud certifications such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, Microsoft Azure Administrator Associate, or Google Cloud Associate Cloud Engineer.

- Exposure to Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.

- Familiarity with container technologies such as Docker and Kubernetes.

- Experience with monitoring platforms and centralized logging solutions.

- Knowledge of cloud cost monitoring, resource optimization, and capacity management.

Key Competencies :

- Strong technical troubleshooting and analytical abilities.

- Customer-focused approach to technical support.

- Ability to prioritize incidents and work within defined SLAs.

- Effective communication and documentation skills.

- Willingness to learn new cloud technologies and adapt to evolving infrastructure requirements.

Role Objective :

To ensure the stability, availability, security, and performance of cloud infrastructure by providing effective technical support, resolving incidents promptly, and continuously improving cloud operations.