Location : Bengaluru

Department : Customer Support

Experience : 0 to 2 years

Education : BE / BTech (Computer Science, Electronics, Electrical, or related)

Role Overview :

We are looking for a motivated Entry Level Technical Support Engineer to join our support team. The role involves providing first-line technical assistance, troubleshooting software/hardware issues, and working closely with engineering teams to resolve customer problems effectively.

Key Responsibilities :

- Provide Level-1 / Level-2 technical support for software and system-related issues

- Analyze customer-reported issues, logs, and error reports

- Reproduce issues in the lab environment and identify root causes

- Work closely with Engineering, QA, and Validation teams for issue resolution

- Support installation, configuration, and basic usage queries

- Track issues using internal tools and ensure proper documentation

- Prepare clear problem descriptions, status updates, and closure reports

- Assist customers via email, calls, remote sessions and on site in a professional manner

Required Skills & Qualifications :

- Knowledge of Operating Systems (Linux / Windows / RTOS )

- Fundamentals of C / C++ / Embedded concepts (reading code & logs)

- Basic understanding of networking concepts (IP, ping, iperf, etc.)

- Ability to read and analyse system logs and console outputs

- Strong problem-solving and analytical thinking

- Good verbal and written communication skills

- Willingness to learn new products, platforms, and tools

Preferred / Nice-to-Have Skills :

- Exposure to Embedded Systems / BSP / RTOS (VxWorks, Linux)

- Familiarity with hardware platforms, boards, or peripherals

- Experience with debugging tools, serial consoles, or JTAG (basic exposure)

- Internship or academic projects related to systems or embedded software

- Experience using bug/issue tracking tools

What We Offer :

- Hands-on exposure to real customer issues and production systems

- Strong mentoring and learning opportunities from senior engineers

- Collaborative and technically rich work environment