Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location.

They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Key Responsibilities :

- Alarms monitoring of Aeris application and infrastructure.

- Proactively identify the problem and take the defined actions based on scripted method of procedures.

- Provide expertise in monitoring to department peers.

- Escalate the issue to next level and ensure the problem resolution.

- Page the stake holders and Set-up the Incident management bridge for problem resolution.

- Document the problem, impact and resolution delivered by SMEs.

- Managing multiple cases at one time while adding procedural documentation.

- Manage your workload by accurately gauging timelines and meeting timelines.

- Required to work in 24-7 shift.

Minimum Requirements :

- Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.

- 2-5 years.

Preferred Requirements :

Technical and/or functional skills :

- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.

- Experience with Zendesk, Jira or ticket tracking best practices.

- Excellent written and verbal communication.

- Experience with diagnostic tools and reading and interpreting logs.

- Excellent organization skills.

- A curious mindset and a passion for continued learning, staying abreast of new technology and techniques.

- Service Performance indicators and their interpretation.

- Working experience in either Access, Core, Transport networks.

- Knowledge of routers/switches/firewall desired but is not mandatory.

Personality Attributes :

- Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.

- Must possess good communication skills and fluent in English speaking and Writing.

- Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated.

- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule.

- Consistent attention to detail.

- High level of commitment.

- Team Player.

- Customer focus approach and sense of urgency.

- Ready to work in shifts 24x7.