Icertis Reviews by Employees

Functional Consultant

Senior Software Engineer

Software Engineer

Senior Functional Consultant

Lead Software Engineer

Lead Consultant

Senior Consultant

Associate Architect

Architect

Associate Software Engineer

Director

Project Manager

Senior Architect

Program Manager

Description : Job Description : As a Lead Functional Consultant, you will play a vital role in delivering exceptional customer support and driving the success of our products. Your expertise and leadership will be instrumental in resolving complex customer issues and ensuring a seamless support experience. With your strong database knowledge and customer-centric approach, you will be a key contributor to our team's success. Responsibilities : - Lead and mentor a team of functional consultants, providing guidance and support to ensure high-quality customer support. - Handle complex customer issues and provide timely, accurate, and effective solutions. - Collaborate with cross-functional teams to gather requirements, understand customer needs, and propose innovative solutions. - Document and maintain knowledge base articles, ensuring accurate and up-to-date information for internal and external use. - Conduct training sessions and knowledge-sharing initiatives to enhance the skills of the support team. - Monitor and analyze customer feedback, identifying trends and areas for improvement. - Work closely with product management and development teams to prioritize and implement product enhancements. - Ensure compliance with company policies, procedures, and quality standards. - Stay updated with industry trends, best practices, and emerging technologies to enhance support strategies. Qualifications : - Minimum 5 years to 8 years of experience in a customer-facing role, preferably in a functional consulting or support capacity. - Strong database knowledge and experience working with relational databases. - Excellent problem-solving and analytical skills, with the ability to think critically and provide innovative solutions. - Proven leadership and mentoring skills, with the ability to guide and motivate a team. - Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. - Proficiency in using support tools, ticketing systems, and knowledge management platforms. - Familiarity with Agile methodologies and a customer-centric approach to product development. - Willingness to work in rotational US shifts and adapt to a hybrid work model. - Bachelor's degree in Computer Science, Information Technology, or a related field. About Us : Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team : Who we a re : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness, Openness, Respect, Teamwork and Executionwhich guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc.provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc.complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Pune

Icertis - Lead Functional Consultant - Customer Support 

Description : Job Description : As the Senior Manager/Director of Enterprise Systems, you will play a pivotal role in shaping and executing the technology strategy for Icertis. This position offers an exciting opportunity to lead a team of professionals and drive the adoption of cutting-edge technologies. Your expertise will be instrumental in enhancing our enterprise systems, particularly in the finance domain, and ensuring seamless integration with AI solutions. Responsibilities : - Provide strategic direction and leadership for the Enterprise Systems department, aligning with the company's overall vision and goals. - Manage and mentor a team of enterprise systems professionals, fostering a culture of innovation and collaboration. - Oversee the implementation and maintenance of finance systems such as Netsuite, Zuora, and SAP Ariba, ensuring optimal performance and user adoption. - Collaborate with stakeholders to identify and prioritize system requirements, and drive the development and enhancement of enterprise systems. - Stay abreast of emerging technologies, particularly in AI and finance, and evaluate their potential impact and integration opportunities. - Ensure data security and privacy compliance across all enterprise systems, implementing best practices and industry standards. - Develop and maintain strong relationships with key business partners, understanding their needs and providing effective solutions. - Lead the design and implementation of system integrations, ensuring seamless data flow and interoperability between various platforms. - Conduct regular performance reviews and provide constructive feedback to team members, promoting a culture of continuous improvement. Qualifications : - A proven track record of leadership and management in an enterprise systems or technology role, preferably in a finance-focused organization. - Deep expertise in finance systems, with hands-on experience in Netsuite, Zuora, SAP Ariba, or similar platforms. - Strong understanding of AI technologies and their application in enterprise systems, with a passion for driving innovation. - Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders. - Demonstrated ability to lead and inspire a team, fostering a collaborative and inclusive work environment. - Experience in system integration and data management, ensuring efficient data flow and interoperability. - A proactive and analytical mindset, with a problem-solving approach to complex enterprise system challenges. - Strong project management skills, with the ability to prioritize tasks and deliver projects on time and within budget. - A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, with additional certifications being an advantage. About Us : Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team : Who we are : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness, Openness, Respect, Teamwork and Executionwhich guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Icertis - Senior Manager/Director - Enterprise Systems 

Description : - Understand how the product works and how it is used by customers. - Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. - Exposure on Rest API's. - Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc). - Should be primary TSE for multiple large(&gt;1M/year) accounts. - Should be able to manage customer requirements for large accounts. - Should be able to guide ASE/SE/SSE for quicker resolutions as TechLead. - Should achieve productivity goal for the tech team as TechLead. - Should be able to drive initiatives for productivity and ticket resolution quality improvement. - Work on providing innovative ideas to improve ticket closure quality. - Understand and fulfill enhancement requests received via customer use-cases. - Should be able to contribute on knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. - Provide technical expertise, guidance, mentorship to team members. - Participate in hiring processes. - Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test. - Offer innovative ideas to improve ticket resolution quality. Qualifications : - 7-10 years of experience in a Support or Sustaining engineering role. - Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET , MVC, SQL, Stored Procedures and JavaScript. - Expertise on Windows Azure and Cloud Computing will be an added advantage. - Net and Azure certification would be added advantage. - Understanding of customer support processes and tools. - Ability to follow defined processes. - Good written and verbal communication skills. - The ability to be a good listener, and to understand customer issues. - Ability to work independently on issues assigned. - Flexible to work in rotational shifts. About Us : - Icertis is the global leader in AI-powered contract intelligence. - The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance the pillars of business success. - Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team : Who we are : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness, Openness, Respect, Teamwork and Executionwhich guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Icertis - Lead Software Engineer - Technical Support 

Description : JOB DESCRIPTION : - Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence. - Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication. - Implement and enhance observability practices across logs, metrics, and traces. - Work with tools like Datadog and Azure Monitor for monitoring and alerting. - Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives. - Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning. - Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting. - Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture. - Develop dashboards and reports using Power BI and ServiceNow. - Handle Monthly Business reviews and leadership reporting. - Mentor team members and drive process standardization and operational excellence. Responsibilities : Required Skills : - 7-12 years of experience in CloudOps / SRE / NOC environments (24x7 operations). - Strong expertise in Azure Infrastructure (VMs, Networking, Storage). - Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker. - Strong experience with monitoring and observability tools (Datadog, Azure Monitor, Prometheus, Grafana). - Proven experience in Incident Management / Major Incident Handling, Monthly reporting. - Experience with Infrastructure as Code (Terraform, ARM templates, Helm). - Scripting skills in PowerShell, Python, or Bash. - Experience with ServiceNow (Incident, Problem, Change modules and dashboards). - Strong reporting and analytics experience using Power BI and exposure to tools like Power Automate. - Good understanding of distributed systems and cloud-native architecture. - Excellent communication, leadership, and problem-solving skills. Qualifications : Preferred Skills : - Experience in multi-cloud environments (AWS/GCP). - Exposure to AIOps / predictive monitoring / self-healing systems. - Azure / Kubernetes certifications. About Us : Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team : Who we a re : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness, Openness, Respect, Teamwork and Executionwhich guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Icertis - Lead Software Engineer - Cloud Site Reliability 

We are seeking a highly skilled and experienced Lead Software Engineer - Machine Learning to drive the design, development, and deployment of scalable AI/ML solutions. In this role, you will lead a team of engineers and data scientists to build intelligent systems that solve complex business problems and deliver measurable impact. You will be responsible for architecting machine learning pipelines, developing production-grade ML models, and ensuring high performance, reliability, and scalability of AI applications. The ideal candidate has strong expertise in software engineering principles combined with hands-on experience in machine learning, deep learning, and cloud technologies. Key Responsibilities : - Lead the end-to-end development of machine learning solutions from research to production. - Design scalable ML architectures, APIs, and data pipelines. - Collaborate with product managers, data scientists, and cross-functional teams to define AI-driven features. - Optimize model performance, deployment, monitoring, and maintenance. - Mentor engineering teams and establish best practices for coding, testing, and ML operations (MLOps). - Ensure system security, reliability, and compliance with industry standards. - Stay updated with emerging AI/ML technologies and recommend innovative solutions. Required Qualifications : - Bachelors or Masters degree in Computer Science, Artificial Intelligence, or related field. - 8+ years of software engineering experience with 3+ years in machine learning leadership roles. - Strong proficiency in Python, Java, or C++. - Experience with ML frameworks such as TensorFlow, PyTorch, or Scikit-learn. - Expertise in cloud platforms like AWS, Azure, or GCP. - Strong understanding of distributed systems, APIs, microservices, and CI/CD pipelines. - Excellent problem-solving, leadership, and communication skills. Preferred Skills : - Experience with Generative AI, NLP, or recommendation systems. - Knowledge of Kubernetes, Docker, and MLOps tools. - Prior experience leading high-performing engineering teams.

Icertis - Lead Software Engineer - Machine Learning 

Description : Icertis is a leading AI-native contract intelligence company, revolutionizing how enterprises execute strategies at scale. Powered by the Icertis Contract Intelligence (ICI) platform and its AI engine, Vera, Icertis delivers a cutting-edge contract intelligence layer that connects agreements, data, and systems. The platform enhances business and industry processes, enabling robust, autonomous contracting solutions to drive growth and efficiency. Icertis stands at the forefront of transforming how organizations manage contracts in a dynamic and fast-paced global market. Role Description : This is a full-time, on-site role located in Pune Division for a Machine Learning Engineer. The Machine Learning Engineer will design, develop, and optimize machine learning models and algorithms to address complex business challenges. Responsibilities include implementing algorithms for pattern recognition, enhancing neural network architectures, and working with large datasets for predictive analytics. The role also involves collaborating with cross-functional teams to integrate machine learning solutions into the Icertis platform and ensure scalability, performance, and robust outcomes. Qualifications : - Expert Python (production systems) and strong software architecture (DDD, microservices, event-driven, transactional patterns). - Hands-on LLM/agent experience : Autogen, LangGraph, or equivalent agent frameworks. - Proven experience building durable workflows with Temporal. - Experience deploying/operating LLMs on Azure AI / Azure OpenAI. - RAG, embeddings and vector DB experience. - Familiarity with function-calling / tool integration patterns and secure API adapters. - Strong leadership, communication and system-design skills. Preferred Qualifications : - Advanced degree in CS/AI/ML or related. - Experience in NLP, RL, or production model optimization (quantization, distillation, batching). - Experience with enterprise security, privacy and compliance for AI.

Icertis - Machine Learning Engineer 

Description : This role owns and drives all security and operating-model concerns raised by strategic enterprise customers for Icertis Cloud Infrastructure (ICI). The role acts as the single accountable owner for : - Cloud security posture in customer-owned Azure environments. - Deviation management (e.g., non-domain-joined VMSS). - Operating-model alignment (patching, monitoring, CI/CD, access). - Evidence, visibility, and executive decision support. The role exists to remove friction, ambiguity, and rework in large-customer security engagements by converting repeated questions into clear positions, guardrails, and auditable programs. Responsibilities : Strategic Customer Security Ownership (Primary) : - Own end-to-end security conversations for strategic customers. - Act as the single-threaded owner across Cloud Ops, DevOps, CPS, Engineering, and Compliance. - Translate customer security standards into implementable, testable, and supportable models. - Ensure consistent positions across decks, calls, audits, and escalations. Cloud Infrastructure & Operating Model Alignment : - Own customer discussions around : 1. VMSS vs VM security equivalence. 2. Non-domain-joined deployments. 3. Image-based enforcement, identity lifecycle, drift handling. - Lead definition and validation of : 1. Patching lifecycle and visibility. 2. Monitoring and telemetry alignment (MDE, Sentinel, customer tools). 3. Support and escalation RACI in customer-owned subscriptions. - Drive clarity on what Icertis owns vs what the customer owns. Deviation, Risk & Exception Management : - Own formal risk narratives for deviations from customer standards. - Coordinate executive-level risk acceptance with customer CSO teams. - Ensure deviations are : 1. Explicitly documented. 2. Guard-railed. 3. Time-bound. 4. Supported by equivalent security outcomes. Change Management & Control Governance : - Own structured approaches for : 1. GPO change management. 2. Emergency vs planned enforcement. 3. Impact assessment and rollback logic. - Ensure every change has : 1. Clear ownership. 2. Defined timelines. 3. Evidence and traceability. CI/CD, Deployment & Tooling Alignment : - Own customer security posture for : 1. Git runners / CI-CD execution models. 2. Private Link vs DMZ-based execution. 3. Network allow-listing and proxy constraints. - Ensure deployment models remain : 1. Secure. 2. Auditable. 3. Scalable across future releases (not bespoke per customer). Evidence, Visibility & Audit Readiness : - Own the evidence model for strategic customers : 1. Patch visibility. 2. Scan outputs (SAST, SCA, VAPT). 3. Image lineage and deployment traceability. - Convert ad-hoc evidence requests into repeatable, system-driven artifacts. - Support audits without creating parallel operational processes.

Icertis - Security Program Manager 

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