Cashfree Payments Reviews by Employees

Assistant Manager

Manager

Senior Associate

Software Development Engineer II

Associate Director

Software Development Engineer

Senior Manager

Software Developer

Description : - We are looking for a highly analytical and execution-focused Senior Product Manager to lead the growth, retention, and lifecycle charter for our SMB/SaaS platform. This role is ideal for someone who thinks like a mini-GM someone who understands merchant behavior deeply, drives engagement through experimentation, and builds scalable lifecycle systems that directly impact revenue and long-term retention. - You will own the end-to-end merchant experience across app, dashboard, CRM, and lifecycle touchpoints, shaping how merchants activate, engage, grow, and stay retained on the platform. - This is not a feature-delivery role it is a business-impact role where product decisions directly influence merchant habits, GMV expansion, and long-term platform stickiness. Key Responsibilities : Growth & Retention Ownership : - MTU (Monthly Transacting Users) retention - GMV depth and repeat usage - Merchant engagement and lifecycle progression - Design and execute strategies to improve activation, habit formation, and long-term retention across SMB users. - Build systems that increase merchant stickiness and platform dependency over time. Lifecycle & Engagement Products - Lead the design and optimization of lifecycle journeys including : - Onboarding and activation - Feature adoption - Habit-building flows - Re-engagement and win-back campaigns - Build engagement loops using : - Push notifications - In-app nudges - CRM campaigns - Personalized recommendations - Behavioral triggers - Create personalized merchant experiences based on usage patterns, cohorts, and lifecycle stages. Experimentation & Data-Driven Product Development: - Drive a strong experimentation culture through : a. A/B testing b. Funnel optimization c. Cohort analysis d. Behavioral analytics - Partner closely with analytics and data teams to identify friction points, churn indicators, and growth opportunities. - Build data-led intervention systems including churn prediction and proactive engagement workflows. - Translate insights into scalable product improvements and measurable business outcomes. Merchant Experience & Platform Optimization : - Improve merchant experience across : - Dashboard - Mobile app - CRM touchpoints - Support and engagement journeys - Continuously identify whitespace opportunities in : a. Personalization b. Experience layer c. Lifecycle automation d. Merchant success tooling - Balance customer experience, business growth, and operational scalability. Cross-Functional Leadership : - Collaborate with Engineering, Design, Analytics, Marketing, CRM, and Business teams to drive execution. - Influence stakeholders and align teams without direct authority. - Own product roadmaps, prioritization, execution tracking, and impact measurement. - Present business insights, growth opportunities, and product recommendations to leadership. Required Skills & Qualifications : - 5 to 10 years of Product Management experience. a. SaaS b. SMB platforms c. Fintech d. Growth product environments e. Lifecycle or retention-led ecosystems - Proven experience building and scaling : a. Retention products b. Lifecycle systems c. Engagement platforms d. Growth loops e. Product analytics f. Experimentation frameworks g. A/B testing h. Funnel analysis i. Cohort retention analysis j. Mixpanel k. Amplitude l. Clevertap m. MoEngage n. GA4 o. SQL/Data dashboards - Deep understanding of user behavior, merchant journeys, and habit formation mechanics. - Ability to think in customer journeys and business outcomes rather than isolated features. - Strong stakeholder management and cross-functional collaboration skills. - Excellent problem-solving, prioritization, and communication abilities. Preferred Background : - Experience in SMB commerce, payments, SaaS, fintech, or merchant ecosystems. - Prior ownership of retention, engagement, CRM, or monetization charters. - Exposure to personalization systems, recommendation engines, or predictive engagement models. - Experience building products with direct revenue impact and measurable business KPIs. What Makes This Role Exciting : - Opportunity to own a high-impact growth and retention charter with direct business visibility. - Build the experience layer that defines how merchants engage with the platform daily. - Drive compounding revenue growth through retention and engagement not just acquisition. - Work on meaningful product problems involving personalization, lifecycle automation, and behavioral design. - Operate like a mini-GM with strong ownership and measurable business outcomes.

Bangalore

Cashfree - Senior Product Manager - SaaS Domain 

Job Description : About us : Cashfree is a leading payment and API banking solutions company. We provide full-stack payment solutions enabling businesses in India to collect payments and make payouts via all available methods with simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API, and Auto Collect - a virtual account solution to match inbound payments to customers. Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta, www.cashfree.com is among the leading payment service providers in India processing transactions worth USD 80 Billion annually. We have leveraged technology to lead payment disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 10,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree's products are used in eight other countries including USA, Canada and UAE. Your Opportunity : - Work closely with our customers to identify, design, and propose solutions to their most critical business problems. - Act as a subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment challenges - Review entire problem logs and identify recurring problems. - Taking ownership of technical issues reported and seeing problems through to resolution. - Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive high-quality production. Requirements : - Atleast 4 months of internship experience. - Knowledge of Unix/Linux-based systems. - Hands-on with the programming language JAVA - Experience working with SQL and writing queries to get data for debugging issues. - Creatively come up with solutions for various problems and implement them. - Excellent analytical and logical thinking. - Problem-solving and debugging skills. Responsibilities : - Work closely with our customers to identify, design, and propose solutions to their most critical business problems. - End-to-end development and ownership of banking and financial institutions integration into the Cashfree product suite - Develop custom solutions, APIs, and Dashboards for internal/External teams and improve operational excellence. - Act as a subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical challenges - Be a developer experience advocate and enhance the merchant experience by influencing the product roadmap

Cashfree - Technical Solution Engineer I 

Required skills/experience : - Good understanding of low level and hight level design of distributed systems. - Comfortable in developing systems with mainstream programming languages e.g. Java(preferred), Golang (good to have) - Understands the code development life cycle, important checks of every stage and can collaborate with stakeholders to ensure them. - Well versed with practices of good code development and code review and can ensure teams participating in it. - Comfortable with writing and reviewing technical design documents. - Can contribute to cross functional architectural and design discussions which spans across teams. - Should be able to evaluate and comment on priorities of the team from technical debt and product requirement stand point. - Can lead by example, mentor and inspire a group of skilled engineers to achieve business critical goals. - Good understanding of agile development methodology. - Agile and fast learner to adapt with the requirements of the product and engineering. Who you will do : - Writing high-quality code, participating in code reviews, designing/architecting systems of varying complexity and scope - Opportunity to be part of a passionate, purpose driven team of highly skilled individuals which is on mission it making it one of leading Fintech companies of the world. - Build your legacy while big systems are in the making. - Build highly scalable, resilient and resource efficient systems which handle the load of more than 40mil requests a day and aims to grow 2X every year. - Learn and contribute towards some of the best engineer practices. - Use, propose and potentially contribute to best of the open source technology stacks. - Lead teams and projects which make impact in the tech community and society. - Evangelise your ideas which you believe in, and learn about how to make them a reality. - Become a mentor and be mentored by some of the best. - Publish your work and learnings in terms of blogs, paper or present them in tech forums.

Cashfree - Software Development Engineer IV - Distributed Systems 

Description : Role Overview : We are seeking a high-energy Technical Program Manager to join our engineering leadership team. This is a unique role designed for a "Techno-MBA" who possesses the strategic mindset of a business leader and the DNA of a Software Developer. You will be responsible for driving the execution of complex, multi-functional projects, ensuring that our technical roadmap aligns perfectly with our business goals. Key Responsibilities : - Project Orchestration : Manage the end-to-end lifecycle of software projects, from requirements gathering and design to development, testing, and deployment. - Technical Liaison : Act as the primary bridge between Product Management, Business Stakeholders, and Engineering. You must be able to explain technical constraints to non-techies and business logic to developers. - Execution & Delivery : Own the "How" and the "When." Drive sprint planning, manage dependencies, identify bottlenecks, and mitigate risks before they impact the timeline. - Process Optimization : Implement and refine Agile/Scrum methodologies to improve engineering velocity without compromising code quality. - Strategic Alignment : Translate high-level business objectives into technical workstreams and Jira epics. Required Qualifications : - Education : MBA/PGDM from a premier B-School (IIMs, ISB, SPJIMR, FMS, NITIE/IIM Mumbai, or equivalent). - Pre-MBA Experience : Mandatory 2-4 years of experience as a Software Development Engineer (SDE) or equivalent technical role. You must be comfortable reading code and discussing system architecture (APIs, Microservices, Databases). - Post-MBA Experience : 0-1 years. We welcome high-potential freshers from the latest graduating batch. - Technical Foundation : Deep understanding of the Software Development Life Cycle (SDLC) and cloud technologies (AWS/Azure/GCP).

Cashfree - Technical Program Manager 

Role Overview : At Cashfree Payments, we are focused on delivering seamless and scalable payment experiences for businesses. We are looking for a Senior Integration Engineer who combines strong integration expertise with a data-driven mindset to continuously improve merchant experience. This is a high-impact individual contributor role where you will not only support and enhance merchant integrations but also analyze support data, track key metrics (CSAT, KPIs, SLAs), and drive quality improvements across the support function.You will work closely with Support, Product and Engineering teams to reduce friction in integrations, improve case handling quality, and enable a more self-serve ecosystem for merchants. Key Responsibilities : - Own and improve the end-to-end merchant integration experience with a focus on reducing friction and improving success rates. - Track and analyze CSAT, SLAs, KPIs and support metrics and build reports/dashboards to drive team insights and discussions. - Identify trends from support data and merchant interactions to uncover recurring issues and systemic gaps. - Perform quality audits of support cases, ensuring high standards in troubleshooting, communication and resolution - Provide structured feedback and coaching to engineers to improve case handling quality and customer experience - Act as a subject matter expert in API integrations, debugging and troubleshooting complex merchant issues. - Create and maintain knowledge base articles, troubleshooting guides and integration documentation. - Identify gaps in documentation, onboarding flows & developer resources and work to improve them. - Collaborate with Product and Engineering to address root causes of recurring integration issues. - Drive adoption of self-serve resources to reduce support dependency and improve merchant efficiency. Qualifications & Skills : - 3+ years of experience in integration engineering, technical support or solutions engineering. - Strong understanding of APIs, web technologies (REST, JSON, HTTP) and debugging tools. - Proven experience in data analysis, reporting and dashboards (e.g., SQL, Excel, BI tools like Tableau or Google Looker). - Ability to track and interpret CSAT, SLA and operational KPIs to fuel improvements. - Experience in quality auditing and feedback mechanisms within support or engineering teams. - Strong problem-solving skills with the ability to identify root causes and scalable solutions. - Excellent written and verbal communication skills, especially in simplifying technical concepts. - Experience in documentation and knowledge base creation. - Familiarity with payments, fintech or SaaS platforms is a plus. What Success Looks Like : - Improved CSAT scores and SLA adherence driven by data-backed insights. - Reduction in recurring integration issues through root cause analysis and fixes. - Well-structured dashboards and reports that enable effective team reviews and decision-making. - Comprehensive & scalable knowledge base and self-serve resources. - Faster and smoother merchant integrations with reduced support dependency. Why Join Cashfree Payments? - Work on high-scale payment systems powering thousands of businesses - Be at the forefront of developer experience and API innovation in fintech - Collaborate with high-impact teams across product, engineering, and support - Opportunity to shape integration journeys at scale and drive tangible business impact

Cashfree - Senior Integration Engineer 

Description : At Cashfree Payments, were not just shaping the future of payments - were moving fast to scale businesses at every stage, with deep expertise in powering Indias D2C and e-commerce growth. Founded in 2015, we process transactions worth $80B annually and are trusted by more than 800,000 businesses. Authorised by the Reserve Bank of India, we are one of the first entities to receive critical licences like PA-PG, PA-CB and PPI in the sector. We enable seamless collections, payouts, identity verification, and fraud detection. We are backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton Inc, State Bank of India (SBI), and were incubated by PayPal. What You Will Need : - Bachelor's degree in Computer Science (or a related discipline) as well as work experience of 7+ years. - Strong computer science fundamentals in algorithms, data structures, storage technologies, distributed computing, operating systems, etc. - Experience in designing and implementing scalable solutions in a large-scale distributed environment. - Robust and defensive coding skills using Java/Golang or any other Object-Oriented Programming Language. - Strong knowledge of RDBMS and any other NoSQL database technologies (Mysql, MongoDB). What you will do : - Participate in the requirements analysis, design, development and testing of applications. - Scale distributed applications, make architectural tradeoffs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality. - Optimize APIs for any applications while creating and maintaining unit tests for new code as well as fix defects. - Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components. - Participate in the continuous integration of automated builds and deployments, ensuring that deliverables meet functional and design requirements and specifications of the site/software. - Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people. - Work with engineering leadership in solving and architecting solutions for challenging or complex site/software development issues. - Take initiatives in developing and maintaining integrations of best practices within the backend department.

Cashfree - Software Development Lead 

Description : At Cashfree Payments, were not just shaping the future of paymentswere scaling businesses at every stage, with deep expertise in powering Indias D2C and e-commerce growth. Founded in 2015, we process $80B annually and are trusted by 800,000+ businesses. Authorized by the Reserve Bank of India, we are among the first to receive key licenses such as PA-PG, PA-CB, and PPI. We enable seamless collections, payouts, identity verification, and fraud detection. Backed by Y Combinator, Apis Partners, Krafton Inc, and State Bank of India, and incubated by PayPal, we are building at scale with global support. Fullstack Engineering Manager. Backend : Golang/Java | Frontend : React. Responsibilities : - Write high-quality code, conduct code reviews, and design/architect systems of varying complexity. - Build across the fullstack web application layer (Golang/Java/React), distributed systems, and streaming technologies. - Establish engineering best practices to ensure high-quality, consistent agile delivery. - Design and scale distributed applications using synchronous and asynchronous patterns. - Optimize APIs, maintain unit tests, and resolve defects. - Drive CI/CD automation for builds and deployments, ensuring adherence to functional and design requirements. - Partner with engineering leadership to solve complex technical challenges. - Mentor and coach engineers, providing strong technical leadership. Requirements : - 8+ years of hands-on experience building scalable applications using Golang or Java (Spring Boot/Spring MVC). - Experience building modern frontend applications using React. - 2+ years of experience as a Manager, Lead Developer, or Technical Lead. - Strong expertise in Object-Oriented Design (OOD) and scalable system design. - Experience with cloud technologies, preferably AWS (EC2, RDS, S3, etc. - Proven experience designing large-scale distributed systems. - Strong knowledge of RDBMS (MySQL) and NoSQL (MongoDB).

Cashfree - Software Development Manager - Full Stack Technologies 

Role : Associate Director Integrations. Opportunity : We are looking for an Associate Director Integrations to lead and scale Cashfrees Integration Engineering and Technical Solutions Engineering (TSE) functions. This leader will define the roadmap, operating model, and capability strategy for merchant integrations, technical support and Solutions engineering, ensuring a seamless and scalable merchant experience across integration, go-live, and post-production phases. The role requires a strong blend of technical fluency, business judgment, and cross-functional influence, with the ability to align decisions to overall company priorities while maintaining a high bar for merchant experience. What Youll Own : Vision & Strategy : - Define and execute the roadmap for Integration Engineering and TSE in alignment with company growth objectives. - Continuously improve integration experience, time-to-go-live, etc. - Establish measurable goals around SLA adherence, issue recurrence reduction, and merchant satisfaction. - Build scalable processes, playbooks, evaluate and adopt tooling frameworks to support long-term growth. Team Leadership & Capability Building : - Lead and mentor managers and senior engineers across the Integration and TSE teams. - Build strong domain expertise within the team across APIs, SDKs, webhooks, plugins, and enterprise deployments. - Develop structured escalation and ownership frameworks to ensure clarity and accountability. - Strengthen documentation, knowledge management, and training mechanisms. - Hire and develop future leaders within the function. Merchant Experience & Escalation Readiness : - Provide leadership oversight on complex or high-impact merchant situations when required. - Ensure structured root-cause analysis and systemic resolution of recurring issues. - Partner with internal stakeholders to ensure merchant commitments are realistic, scalable, and aligned with platform capabilities. Cross-Functional Alignment & Prioritisation : - Work closely with Product and Engineering to improve product supportability and reduce friction in integrations. - Collaborate with Sales and Merchant Success to ensure technical commitments align with platform capabilities and business priorities. - Bring structured prioritisation to incoming requests, balancing merchant impact, revenue potential, scalability, and engineering bandwidth. - Influence roadmap decisions using data-driven insights from integration trends and escalation analytics. Operational Excellence : - Own integration SLAs, escalation governance, and resolution standards. - Drive adoption of tooling for observability, debugging efficiency, and ticket analytics. - Identify recurring issue patterns and convert them into product or process improvements. - Ensure readiness to handle production-impacting events with clarity and coordination. What Were Looking For : Experience : - 12+ years of experience in integrations, solutions engineering, developer experience, or similar technical roles. - 5+ years leading technical teams in high growth SaaS, fintech, or API driven businesses. - Experience operating in environments where business growth and technical scalability must be balanced. - Proven track record of improving operational maturity within technical support or integration functions. Technical Fluency : - Strong understanding of API, SDK integrations, and distributed systems. - Comfortable engaging in technical design and debugging discussions, even if not actively coding. - Working knowledge of databases, logs, networking fundamentals, and cloud environments. - Ability to ramp quickly on evolving platform capabilities and product changes. Leadership & Decision-Making : - Strong ability to influence without authority across Sales, Product, and Engineering. - Demonstrated business judgment in prioritising technical efforts. - Executive-level communication skills. - Calm and structured approach in high-pressure situations. - Focus on systemic improvements over tactical firefighting.

Cashfree - Associate Director 

Role Summary : The Security Engineer 3 owns the security engineering strategy across application, cloud, and. detection. This role partners closely with Engineering, Platform, and GRC teams, with the authority to define security standards, guardrails, and architectural baselines. This is an engineering-driven security leadership position, not a ticket-triage or compliance reporting role. We seek a highly autonomous, hands-on security engineer to own and elevate the organizations security posture end-to-end. This is a builders role focused on designing scalable systems. The role requires someone who : - Operates independently, converting ambiguity into structured execution. - Defines measurable security KPIs and delivers sustained improvement. - Engineers scalable automation across the security lifecycle. - Leads technical decision-making and mentors team members. - Leverages AI and emerging technologies to amplify security impact. Key Responsibilities : Enterprise Security Posture & Risk Engineering : - Define and track measurable KPIs (risk reduction, MTTR). - Design and operationalize vulnerability lifecycle management. - Translate RBI and PCI-DSS expectations into automated technical controls and build engineering-driven audit readiness frameworks. - Identify and eliminate systemic security weaknesses. Secure Architecture & Cloud Security Engineering : - Architect and secure multi-account AWS environments, hardening Kubernetes (EKS). - Implement Zero Trust principles (mTLS, OAuth2, OIDC, JWT). - Engineer IAM, secrets management, encryption controls, and network segmentation. (VPC architecture, WAF). - Embed security controls into Infrastructure-as-Code (Terraform). Shift-Left & DevSecOps Automation at Scale : - Architect fully automated CI/CD-integrated security testing (SAST, DAST, SCA, Container scanning, IaC scanning, Secrets detection). - Build policy-as-code guardrails, engineer contextual vulnerability prioritization, and drive. security-as-code adoption to reduce manual review dependency. Offensive Security & Threat Modeling Leadership : - Oversee and coordinate periodic VAPT engagements (internal and external). - Conduct advanced white-box security assessments and lead structured threat modeling (STRIDE). - Review authentication/authorization logic, evaluate API attack surfaces, and demonstrate exploitability where necessary. Detection Engineering, Incident Leadership & Response Maturity : - Design scalable detection strategies using cloud-native telemetry (CloudTrail, Kubernetes logs) and SIEM/SOAR. - Engineer contextual alerting, lead technical response during incidents, drive root cause analysis, and improve detection/response automation. AI-Driven Security Innovation : - Implement AI-assisted secure code review and vulnerability triage. - Identify and mitigate LLM security risks. - Automate prioritization using contextual risk signals and continuously evaluate emerging AI-driven security technologies. Technical Leadership & Team Elevation : - Mentor team members, establish reusable security frameworks and engineering standards,. influence architecture decisions, and build scalable security systems. Technology Environment : - AWS (multi-account architecture). - Kubernetes (EKS-based microservices). - API-driven services (Java / Go / Node ecosystem). - CI/CD pipelines (Git-based workflows). - Infrastructure as Code (Terraform). - Centralized logging and monitoring stack. Required Qualifications and Expertise : Tech : - 7+ years of deep hands-on security engineering experience (or equivalent architectural depth). - Proven track record of independently driving security transformation. - Strong expertise in : AWS security architecture, Kubernetes & container security, Secure SDLC & CI/CD integration, IaC security, API & authentication security, Vulnerability. lifecycle management, and Detection engineering. - Strong programming/scripting skills (Python/ Go). - Experience correlating technical risk to business impact. - Ability to operate effectively without detailed managerial direction. What Excellence Looks Like : - Security posture measurably improves quarter over quarter. - Automation replaces repetitive manual effort. - Critical vulnerabilities decline structurally. - Detection and remediation timelines consistently improve. - Audit cycles become predictable and engineering-driven. - Security scales without proportional headcount growth.

Cashfree - Security Engineer III - GRC 

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