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JOB DESCRIPTION : We are seeking a proactive and experienced Tech Support Lead to oversee and elevate our technical support operations. As the Tech Support Lead, you will manage a team of support specialists, act as an escalation point for complex issues, and work cross-functionally to improve the overall support experience. You?ll play a key role in driving team performance, implementing best practices, and ensuring our customers receive timely and high-quality technical assistance EXPERTISE AND QUALIFICATIONS : 1. Advanced Troubleshooting, Debugging & Diagnostics : - Strong ability to analyze and resolve complex technical issues across web applications - Skilled in debugging code and application behavior to identify root causes using logs, browser dev tools, and back-end tracing - Expertise in isolating issues at various levels server, database, client, and front-end - Comfortable working directly with developers to replicate and resolve high-priority bugs and system faults - Experienced in using diagnostic tools and custom scripts to monitor and trace performance issues 2. Operating Systems & Environment : - In-depth technical knowledge of Windows, macOS, and Linux environments - Comfortable navigating and troubleshooting command-line interfaces and system-level processes - Skilled at resolving cross-platform compatibility and configuration issues 3. Tools & Platforms : - Experienced with ticketing and issue tracking systems like Zendesk and Jira Service Desk - Proficient in using remote support tools such as TeamViewer and AnyDesk to assist users and diagnose problems - Working knowledge of Bitbucket for version control, code review, and collaboration with developers 4. Web & Application Stack : Solid understanding of web technologies : - PHP, MySQL, CodeIgniter 1 & 4 (CI1 & CI4) - Front-end technologies: JavaScript, AJAX, CSS, UI debugging and optimization - Ability to read, debug, and troubleshoot application code to support issue resolution - Collaborates effectively with developers to support deployment and issue resolution pipelines 5. Testing & Quality Assurance : - Skilled in identifying edge cases, writing and executing unit test cases, and performing regression testing - Strong understanding of test environments and assisting QA teams with identifying and reproducing bugs - Proactive in ensuring high-quality releases by validating fixes before they are pushed to production 6. Deep Project Understanding & Ownership : - Known for taking deep ownership of assigned projects, including full context on dependencies, workflows, and architecture - Ability to connect customer issues to back-end logic, data layers, and system configurations - Proactively communicates with development and product teams to advocate for stability, usability, and customer satisfaction

Bangalore

ANAROCK - Technical Support Lead - Operating Systems 

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