ZestIOT - Senior Business Analyst

Senior Business Analyst (with Presales Exposure)

Key Responsibilities :

- Translate business requirements into functional and solution specifications

- Prepare BRD, FRD, PRD, training materials, user guides, user stories, and acceptance criteria

- Lead operational study sessions at customer locations

- Understand As-Is processes and define To-Be workflows.

- Drive requirement sign-off and scope freeze.

- Translate operational reality into product and solution design

- Work closely with engineering, QA, UX, and delivery teams

- Support presales activities such as requirement understanding, solution scoping, and demos

- Participate in RFP / proposal responses from a functional perspective

- Prepare solution overviews, workflow diagrams, and high-level functional architecture

- Conduct stakeholder communication and expectation management

- Validate delivered features against business requirements

- Drive UAT planning, execution support, and closure

- Identify process gaps and recommend improvements

- Support data analysis and reporting requirements

- Document integrations, data flows, and business rules

- Ensure traceability of requirements through delivery lifecycle

- Assist in product roadmap and scope planning

Required Skills :

- Proficiency in BRD, FRD, PRD and user story writing

- Good at defining project scope and managing changes

- Experience with process mapping and workflow design

- Excellent stakeholder management and communication skills

- Hands-on experience in UAT planning and execution

- Ability to work with technical teams on solution design

- Able to conduct operational study and understand business workflow

- Experience in training customers and supporting user adoption

- Good documentation and presentation skills

Presales Exposure :

- Ability to assist in solution design and effort estimation

- Support customer walkthroughs and demos

- Contribute to RFP / RFQ responses

- Ability to articulate business value to customers

Good to Have :

- Basic understanding of integrations and APIs

- Experience in aviation, operations, or enterprise domains

- Familiarity with tools like JIRA, Confluence, Figma or similar

Soft Skills :

- Clear communication and documentation ability

- Leadership and mentoring mindset

- Customer-focused approach

- Ability to work under pressure and manage priorities

Qualification & Experience :