We're looking for a hands-on Dynamics 365 CRM Developer to build and enhance our lead management platform using Microsoft Dynamics 365. You'll work closely with developers, analysts, and business stakeholders to implement automation, streamline integrations, and ensure a seamless lead lifecycle experience. The ideal candidate will have a strong background in CRM automation, workflow orchestration, BI reporting, and system integration, with a passion for driving business outcomes through intelligent customer engagement.

Key Responsibilities :

- Design and implement lead capture, scoring, routing, and nurturing workflows within Dynamics 365 Sales and Marketing modules.

- Configure and customize Dynamics 365 Sales and Marketing modules to align precisely with evolving business processes.

- Develop robust automated workflows using Power Automate and native Dynamics 365 process flows.

- Integrate CRM with various external systems, including marketing platforms, ERP systems, web forms, and other applications via APIs (REST APIs, Azure Logic Apps) and middleware like KingswaySoft or Zapier.

- Ensure the highest standards of data integrity, compliance, and security across the entire CRM ecosystem.

- Provide comprehensive documentation, conduct user training, and offer support to end-users and business teams.

- Monitor system performance continuously and optimize for scalability and usability, identifying areas for technical improvement.

- Support and enhance existing Dynamics 365 CRM solutions, proactively addressing issues and implementing new features.

Required Skills & Experience :

- 35+ years of hands-on experience with Microsoft Dynamics 365 CRM, specifically including Sales, Marketing, and Customer Insights modules.

- Strong knowledge of the Microsoft Power Platform (Power Automate, Power Apps, Dataverse).

- Demonstrable experience with CRM integrations utilizing technologies such as REST APIs, Azure Logic Apps, and middleware (e.g., KingswaySoft or Zapier).

- Proficiency in workflow automation, lead lifecycle management, and data modeling within the Dynamics 365 environment.

- Familiarity with programming languages used for CRM customizations, including JavaScript, C#, or TypeScript.

- Experience with data migration, ETL processes, and reporting tools like Power BI or SSRS.

- Hands-on experience with Power Platform Pipelines and CI/CD practices for automated deployments.

- Strong knowledge of model-driven app development within Power Apps.

- Proven ability to design, develop, and support enterprise-grade CRM solutions.

- Excellent communication skills to articulate technical concepts and collaborate effectively.

Preferred Qualifications :

- Bachelor's Degree in Information Technology, Computer Science, or a related field.

- Microsoft Certified : Dynamics 365 Fundamentals or Functional Consultant Associate certification.

- Experience with marketing automation tools, particularly Dynamics 365 Marketing.

- Background in lead generation, sales funnel optimization, or customer journey mapping methodologies.

- Exposure to Agile methodologies and experience with cross-functional team collaboration.

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Posted By

Chetna Rawal

HR at Zensar Technologies

Last Active: 20 Sep 2025

Job Views:
115

Applications: 47

Recruiter Actions: 0

Posted in

Platform Engineering / SAP/Oracle

Functional Area

Other Software Development

Job Code

1511913

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