- Lead change management with all stakeholders internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately.

- Serve as the single point of contact and be accountable for all project related activities & requests.

- Deliver projects on time and in budget with quality solutions.

- Offer solutions for improving our tools and processes.

- Build rapport with project team and customer stakeholders.

- Track and report project financials (budgeted vs actual) for allocated resource hours and billings.

- Provide support as necessary to Business Development Team.

- Collaborate with project teams and provide support during Go-Live.

- Successfully transfer knowledge to the customer account team as documented throughout project lifecycle.

- Contribute toward development of tools, methodologies, and presentations for Implementation.

- Ensure compliance to SOC process.

- Successfully execute the Process Transformation Methodology, including :

- Document customer expectations.

- Capture the current processes of the customer.

- Document the results of the Implementation Survey.

- Document & contribute to the design of Future State.

- Support creation of customer process maps.

- Document changes in roles and responsibilities.

- Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customers clients).

- Other duties or responsibilities as assigned according to the team and/or country specific requirements.

- Play the role of test manager with the help of Project Consultant and support internal & external stake holders for complete testing activities.

QUALIFICATIONS :

Required :

- Bachelors Degree from an accredited college/university.

Preferred :

- Professional Project Management Experience.

- Six Sigma, Lean, TQM or process improvement experience a plus.

- Supply Chain, Logistics, and/or Transportation experience preferred.

- Strong communication skills : strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience.

- Ability to organize, design, develop and deliver projects for internal and external audiences at all levels.

- Ability to collaborate effectively with subject matter experts internally and externally at all levels.

- Experience working and thriving in a continuous improvement environment.

- Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis and fishbone diagrams.

- Experience working directly with customers.

- Flexible hours (some weekend/late hours may be required).

- Working knowledge of Microsoft Office products including Excel, Word, Visio, PowerPoint & Project.

- Travel on need basis.

- Values a diverse and inclusive work environment.