YASH Technologies - ServiceNow Consultant - ITSM

Key Responsibilities :

- Design, develop, and implement ServiceNow ITSM solutions based on business requirements.

- Customize and configure ServiceNow platform modules, including Incident, Problem, Change, Service Request, and Knowledge Management.

- Collaborate with cross-functional teams to gather requirements, design workflows, and deliver scalable ITSM solutions.

- Provide technical expertise and guidance on ServiceNow best practices and platform enhancements.

- Support and troubleshoot ServiceNow platform issues and optimize system performance.

- Participate in upgrade and integration activities to ensure platform reliability and scalability.

- Work closely with business and IT stakeholders to ensure alignment with organizational objectives.

Required Skills & Qualifications :

- 7 to 9 years of hands-on experience with ServiceNow ITSM modules and platform administration.

- Strong knowledge of ServiceNow platform architecture, scripting, and customization.

- Experience with ITIL processes and best practices related to Incident, Problem, Change, and Service Request Management.

- Ability to work independently and as part of a team in a fast-paced environment.

- Excellent problem-solving, communication, and interpersonal skills.

- Strong customer focus with the ability to manage stakeholder expectations.