Description :

- 8 +years of experience as functional consultant in SCM production control with extensive experience in warehouse management.

- Well versed with all relevant business process in D365.

- Experience in working for global customers including USA.

- Excellent in communication.

- Work closely with business stakeholders to understand their needs, objectives, and challenges.

- Elicit, document, and analyse business requirements, processes, and workflows.

- Translate business requirements into clear and concise functional specifications for technical teams.

- Collaborate with technology teams to design solutions that meet business needs.

- Propose innovative and practical solutions to address business challenges.

- Serve as a liaison between business stakeholders and technology teams.

- Create detailed documentation including business requirements, process flows, use cases, and user stories.

- Maintain accurate and up-to-date project documentation throughout the project lifecycle.

- Participate in system testing, user acceptance testing, and validation of implemented solutions.

- Identify areas for process optimization and efficiency enhancement.

- Recommend process improvements and assist in their implementation.

Duties And Responsibilities :

- To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications.

- Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units.

- Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices.

- Field incoming problem tickets to resolve application and software issues (ERP).

- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

- Maintain and enhance performance of all new and existing software and applications across the organization.

- Identify and learn appropriate software applications used and supported by the organization.

- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.

- Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines.

- Take ownership of application change requests and involve the appropriate parties to see the request to completion.

- Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly.

- Perform other duties as assigned.

Qualifications :

- Experience supporting enterprise financial/ERP systems (Microsoft D365 Finance and Operations).

- 8 to 10 years of experience in Dynamics platform.

- Baseline understanding of accounting (eg AR/AP/GL/etc) and ERP concepts (eg inventory/sales/invoices/etc) is required.

- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

- Knowledge of SQL and database queries, and trends in technology relating to software applications.

- Experience utilizing enterprise ITSM / ticketing tool.

- Highly self-motivated and directed individual.

- Good analytical and problem-solving abilities, and the ability to absorb new ideas and concepts quickly.

- Ability to work in a high-pressure environment while effectively prioritizing and executing tasks.

- Strong researching skills on technical application issues.

- Ability to present ideas in a professional and user-friendly manner.

- Strong customer service orientation.

- Excellent written, oral, interpersonal, and presentation skills.

- Experience working in a team-oriented, collaborative environment.

- Relevant education in Computer Science, information systems OR equivalent work experience is an asset.