- Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development.

Sales Cloud :

- Hands-on experience in Configuring & customizing Sales Cloud modules : Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ.

Experience Cloud :

- Hands-on experience of Cloud Modules & Functionalities like : Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

- Completion of all Experience Cloud Trailheads & Badges.

Service Cloud :

- Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development.

Any Industry Clouds :

- Hands-on experience in any Industry Cloud : B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc.

- Completion of Trailheads & Badges for any of the Salesforce Industry Clouds.

Required Behavioral Competencies :

Accountability :

- Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration :

- Shares information within team, participates in team activities, asks questions to understand other points of view.

Agility :

- Demonstrates readiness for change, asking questions and determining how changes could impact own work.

Customer Focus :

- Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Communication :

- Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results :

- Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.