We are seeking a highly skilled and experienced Senior Project Manager to lead Microsoft-focused projects involving multiple Customer Relationship Management (CRM) platforms.

The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

About the Role :

The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

Responsibilities :

- Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.

- Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.

- Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.

- Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.

- Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.

- Ensure compliance with organizational governance, quality standards, and data security policies.

- Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue

resolution.

- Drive continuous improvements, adoption strategies, and best practices in CRM program management.

Qualifications :

- Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field.

- 10+ years of overall IT project management experience, with at least 5+ years in CRM projects (preferably Microsoft Dynamics 365 or similar).

Required Skills :

- Proven experience managing multi-CRM environments and complex system integrations.

- Strong expertise in Agile, Waterfall, or Hybrid project management methodologies.

- Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills.

- Ability to work onsite in Japan and engage with global teams across different time zones.

- PMP / PRINCE2 / Agile Scrum certification is an advantage.

- Japanese language proficiency is mandatory up to N3 level.

Preferred Skills :

- Digital Transformation.