Xpetize - BMC Helix Developer

Job Title :

BMC Helix developer

Experience :

3 to 6 years

Location :

Remote

Job Type :

Fulltime

Job Summary :

We are seeking a mid-level BMC Helix Developer with 35 years of experience in developing, customizing, and integrating BMC Helix ITSM solutions. The ideal candidate will have a solid understanding of Remedy AR System, ITIL processes, and experience working on Helix modules like Incident, Change, Problem, Service Request, and CMDB.

Key Responsibilities :

- Design, configure, and customize BMC Helix ITSM modules including Incident, Change, Problem, SRM, CMDB, and Smart IT.

- Develop and maintain workflows, filters, active links, escalations, and forms within AR System.

- Perform system enhancements, bug fixes, and version upgrades for Helix applications.

- Integrate Helix with third-party tools using REST/SOAP APIs.

- Support automation and AI integrations (DWP, Smart Reporting, AI Jobs if applicable).

- Participate in Helix platform migrations and cloud transformation projects.

- Ensure compliance with ITIL standards and organizational best practices.

- Provide technical documentation, deployment guides, and user support when needed.

- Collaborate with product owners, business analysts, QA, and operations teams in Agile/Scrum settings.

Required Skills & Qualifications :

- 35 years of experience in BMC Helix / Remedy ITSM Development.

- Strong knowledge of :

1. BMC AR System, ITSM Suite, Smart IT

2. Service Request Management (SRM) and Digital Workplace (DWP)

3. Remedy Developer Studio and Mid-Tier

- Proficiency with REST/SOAP API integrations.

- Working knowledge of JavaScript, SQL, and basic scripting.

- Familiarity with ITIL v3/v4 processes.

- Strong debugging and problem-solving skills.

- Experience with Helix upgrades/migrations is a plus.

- Excellent written and verbal communication skills.