Xerago - Salesforce Service Cloud Developer - Apex/Visual Force

Position Overview :

Key Responsibilities :

- Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

- Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

- Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

- Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

- Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

- Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

- Create and maintain technical documentation for customizations, integrations, and configurations.

- Proactively identify system improvements, performance enhancements, and automation opportunities.

- Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

- Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications :

- 9+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

- Proven experience in Service Cloud setup and customization including console configuration,

case management, omni-channel routing, and knowledge management.

- Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

- Deep understanding of Salesforce security model, sharing rules, and data architecture.

- Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

- Salesforce Platform Developer II and Service Cloud Consultant certifications strongly

preferred.

- Strong analytical, troubleshooting, and problem-solving skills.

- Ability to manage full development ownership in a fast-paced environment with minimal

supervision.

Preferred Skills :

- Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

- Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.).

Skills : salesforce service cloud, LWC, Visualforce, Salesforce Apex, triggers and Salesforce Einstein.