Xeno - Solution Architect

Job Summary :

We are seeking an experienced Solution Architect to design and implement service desk architectures for infrastructure and applications.

Key Responsibilities :

- Develop logging frameworks for effective data collection and analysis

- Ensure successful deployment and integration of solutions across client environments

- Assess, recommend, and implement monitoring, logging, and event management tools

- Integrate new tools with existing systems and networks for unified monitoring

- Work closely with DevOps, Product, Support, and Security teams to deliver cohesive

monitoring strategies

- Lead project delivery, ensuring governance and compliance

- Mentor junior engineers and guide cross-functional teams

- Create and maintain delivery documentation, architectural diagrams, and standard operating procedures

- Establish best practices for monitoring and service desk operations

- Conduct SRS workshops and technical training for partners and customers

- Act as a trusted technical advisor, aligning solutions with business objectives

Requirements :

- Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom,

Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk

- Proficiency in data visualization and dashboarding tools (JasperBI, PowerBI, Tableau)

- Strong understanding of network architecture concepts (e.g., secure zones, DMZ)

- Familiarity with ITIL processes (ITIL certification preferred)

- Experience with both on-premise and cloud deployments

- Excellent communication, collaboration, problem-solving, and leadership skills