Workday HRIS Consultant

JOB SUMMARY :

We are seeking a detail-oriented and technically skilled Workday HRIS Analyst with hands-on experience in both PeopleSoft and Workday systems.

This role is responsible for supporting HR technology operations, ensuring data integrity, and optimizing system functionality across the employee lifecycle.

DUTIES & RESPONSIBILITIES :

- Troubleshoot and resolve Tier 1 issues related to Workday modules such as employee and manager self-service, onboarding, personal data updates, job and pay changes, org structure changes.

- Support the HR team with various business processes related to Recruiting, Core HCM, Compensation and Talent.

- Escalate complex or unresolved issues to Tier 2 or Tier 3 HRIS analysts or technical teams ensuring thorough documentation of the issue and steps taken.

- Maintain accurate documentation of support interactions and resolutions.

- Guide employees and managers through standard Workday transactions and navigation.

- Participate in testing and validation of new features, enhancements, and configuration changes during Workday updates.

- Collaborate with the HRIS and HR Operations teams to identify trends in support requests and recommend improvements to training or system configuration.

- Ensure data accuracy by reviewing employee transactions and performing basic data audits.

- Develop and deliver training materials and sessions for HR staff and end-users to improve Workday proficiency and self-service adoption.

- Continuously evaluate HRIS processes and recommend enhancements to improve efficiency, accuracy, and user experience.

- Perform other duties as assigned.

EXPERIENCE:

- 12 years of experience in HR, HRIS, customer service, or helpdesk support preferred.

- Workday HCM experience required.

- PeopleSoft experience desired.

- Experience in system implementations, upgrades, or process improvements desired.

- Proficient in Microsoft Office Suite (especially Excel and Outlook).

COMPETENCIES/SKILLS :

- Strong ability to manage processes and meet deadlines.

- Familiarity with basic HR processes such as onboarding, employee data management, and time/absence tracking.

- Strong analytical and problem-solving skills with high attention to detail.

- Ability to diagnose system and data issues and recommend effective solutions.

- Ability to translate technical concepts for non-technical stakeholders.

- Excellent interpersonal, written, and verbal communication skills.

- Ability to manage multiple requests and prioritize effectively in a fast-paced environment.

- Experience using a case management or ticketing system (e.g., ServiceNow, Jira).

- Understanding of data privacy and confidentiality related to HR information.

- High level of accuracy in data entry, auditing, and reporting.

- Vigilant in maintaining data integrity and compliance.