- Minimum 2+ years of hands-on experience with Workday Supply Chain Management (SCM) and Workday Finance in an operational and/or technical support role.

- Strong understanding of Workday business processes, configurations, integrations, and functional workflows.

- Ability to work closely with cross-functional teams in a support and enhancement environment.

Primary Responsibilities :

- Ensure compliance with Optum and OIJMH business unit policies and processes.

- Provide functional and technical support for the Enterprise ERP Workday system.

- Design and implement supply chain process optimizations and newly required features.

- Participate in the build, configuration, deployment, and testing of new Workday modules, enhancements, and projects.

- Manage and execute change control requests through migration to Production tenants.

- Support application upgrades, periodic maintenance, security roles, and access management.

- Monitor and respond to requests in the ServiceNow queue, ensuring timely handling of urgent issues.

- Collaborate closely with client stakeholders and Change Management teams to document business requirements and translate them into Workday solutions.

- Participate in on-call rotation with team members for critical after-hours support.

Preferred Qualifications :

- Bachelors/Undergraduate degree.

- Experience in building Workday reports, including custom and advanced reporting.

- Familiarity with Workday integrations and tenant management.

- Strong communication, analytical, and problem-solving skills.