Our client is seeking a highly motivated and experienced Workato Integration Engineer to join their growing Integration team. This role is crucial for ensuring the reliability, performance, and stability of their mission-critical business processes automated via the Workato iPaaS platform.

The successful candidate will be the primary expert responsible for monitoring, tuning, troubleshooting, and providing Tier 2/3 support for our production Workato recipes and connectors.

Key Responsibilities :

Integration Monitoring and Operations :

- Proactive Monitoring : Establish and maintain comprehensive monitoring dashboards within Workato and integrated third-party tools (e.g., Datadog, Splunk) to track recipe health, performance, and operational status.

- Alert Management : Define, configure, and respond to alerts for integration failures, performance degradation, and data anomalies.

- Health Reporting : Generate and analyze recurring reports on integration health, incident rates, processing times, and platform usage to identify trends and areas for improvement.

Performance Tuning and Optimization :

- Efficiency Improvement : Analyze slow or resource-intensive recipes and jobs.

- Implement performance tuning strategies, including optimizing query structures, payload sizes, connector configurations, and rate-limiting practices.

- Scalability : Ensure integrations are designed and tuned to handle current and projected transaction volumes and peak loads efficiently.

- Cost Management : Monitor and manage Workato consumption units, optimizing recipe execution to ensure cost-effective platform usage.

Incident Management and Technical Support :

- Troubleshooting & Debugging : Act as the Tier 2/3 escalation point for all production integration issues, performing deep-dive analysis of failed jobs, data errors, and connectivity problems.

- Root Cause Analysis (RCA) : Conduct thorough RCAs for recurring or critical incidents and implement permanent fixes or process changes to prevent recurrence.

- Documentation : Maintain up-to-date runbooks, troubleshooting guides, and a knowledge base for common integration issues.

- Collaboration : Work closely with application owners, development teams, and external vendors to resolve cross-system issues.

Platform Maintenance and Governance :

- Environment Management : Assist in maintaining DEV, QA, and PROD Workato environments, including managing access, security, and version control.

- Platform Updates : Evaluate and coordinate the testing and deployment of new Workato features and platform updates.

- Best Practices : Enforce organizational governance and Workato best practices across all operational recipes.

Required Qualifications :

- Experience : Minimum of 3+ years of experience in an Integration Engineer, DevOps, or Technical Support role, with at least 2 years dedicated to the Workato iPaaS platform.

- Workato Expertise : Deep practical knowledge of Workato components, including Recipes, Connectors (HTTP, SDK), lookup tables, environment variables, and the Job Monitor.

- Technical Proficiency : Strong understanding of API protocols (REST, SOAP), authentication methods (OAuth, API keys), and data formats (JSON, XML, CSV).

- Troubleshooting Skills : Proven ability to read and analyze complex logs, debug multi-step workflows, and identify data transformation issues.

- Support Experience : Experience with formal Incident Management processes and tools (e.g., ServiceNow, Jira Service Desk).

Preferred Qualifications :

- Workato Automation Pro I/II or equivalent certification.

- Experience integrating with core enterprise applications (e.g., Salesforce, NetSuite, SAP, Workday, ServiceNow).

- Familiarity with cloud platforms (AWS, Azure, or GCP) and related services (e.g., S3, Lambda, Azure Functions).

- Proficiency in a scripting language (e.g., Python, JavaScript) for custom connector development or advanced transformation logic