Must have :

- 3+ years of experience with at least 1+ years in Tech Support.

- Strong experience in troubleshooting complex application, system, or network issues.

Solid understanding of relevant technologies such as :

- Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI.

- Cloud platforms (Azure, AWS).

- Proficiency with log analysis tools, monitoring systems, and debugging tools.

- Experience in C#, .NET Core/.NET Framework.

- Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).

- Strong problem-solving skills and ability to work independently under pressure.

- Excellent problem-solving, debugging, and analytical skills.

Nice to have :

- Experience with cloud platforms (Azure, AWS).

- Knowledge of CI/CD pipelines & DevOps concepts.

- Experience supporting mission-critical or customer-facing applications.

- Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Essential Duties and Responsibilities :

- Provide (Level 3) technical support for issues.

- Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.

- Analyze logs, monitor system behavior, and simulate problems to reproduce issues.

- Develop and maintain knowledge base articles, troubleshooting guides, and best practices.

- Participate in deployment validations, release support, and post-release monitoring.

- Implement workarounds, patches, or configuration changes as needed to restore service.

- Ensure timely and professional communication with customers and stakeholders during incident resolution.

- Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.