WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 13 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience.

Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps.

We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.

Responsibilities :

- Design and implement high-scale and secure infrastructure.

- Plan and own your slice of the infrastructure roadmap.

- Enhance security practices around everything infrastructure.

- Drive organization-wide infosec and compliance programs like ISO, SOC2, etc.

- Review operational efficiency of infrastructure and research ways to make it better.

- Design and operate robust scaling of distributed technologies.

- Research and implement innovative methods for reducing cloud costs.

- Boost platform reliability by setting up platforms like CI/CD, centralized logging monitoring, observability, and more.

- Automate robust provisioning of the entire infrastructure.

- Design and perform dry-runs of BCP and DR practices.

- Monitor critical metrics and help reduce reaction time to incidents.

- Measure system resilience and track performance and availability SLAs.

Requirements :

- B.E/B.Tech in Computer Science or a related engineering/science field

- 1 to 4 Years of experience in running high-scale cloud infrastructure

- Strong fundamentals in Linux/Unix Administration and Networking.

- Hands-on experience with Shell scripting, Ansible, Terraform, Python, Go.

- Extensive hands-on experience working with cloud platforms like AWS, Azure, GCP

- Experience in deployment automation, CI/CD (Jenkins, Maven, GitLab) and monitoring tools like Prometheus, DataDog, Sentry, OpenTelemetry

- Knowledge of databases, architecture of distributed technologies (kafka, elasticsearch etc.), JVMs, web servers (nginx), proxies (ha-proxy)

- An intrinsic desire to go deeper beneath the abstractions offered by new-age systems.

- Knowledge of containers and orchestration (Kubernetes)

- Experience with B2B software is preferable

- You have experience in gathering, translating and prioritizing customer requirements and defining product roadmaps.

Life At WebEngage :

We take transparency very seriously.

Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

A highly inclusive work culture that promotes a relaxed, creative and productive environment.

Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

Perks & Benefits :

Learning is a way of life.

Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)