The Observability Engineer works within the Global Infrastructure Core Technologies organization to design, build, and administer tools used in discovering and monitoring WBDs applications, services, platforms, and infrastructure.

The engineer administers monitoring and log aggregation tools and endpoint configuration to ensure alignment with Service Level Agreements (SLAs) and Service Level Objectives (SLOs).

Collaboration is key, working with engineers and leaders across the organization to understand complex architectures to implement an effective monitoring strategy.

Your Role Accountabilities :

ARCHITECTURE / ENGINEERING / STRATEGY :

- Design, roadmap, and administer tools used in discovering and monitoring WBDs applications, services, platforms, and infrastructure.

- Build monitoring systems that assist in infrastructure and application event detection and alert remediation.

- Collaborate with a cross-function team of developers, administrators, engineers, and architects to ensure that tools and processes are keeping pace with observability requirements.

- Participate in strategy and future implementation discussions for the redesign and implementation of monitoring environments to modernize with latest technology trends.

OPERATIONS :

- Ensure all relevant infrastructure and services are properly covered within our monitoring and alerting systems in a manner consistent with our standards; collect the right metrics at the right frequency, and ensure the data is readily available for effective alerting, reporting, and analysis.

- Execute planned and ad hoc configuration activities.

- Create and maintain documentation for monitoring requirements, processes, and implementation.

- Assist in the deployment, organization, and management of standard operating procedures.

ANALYTICS :

- Define business and operational success metrics, process models for benchmarking, standardization, and process improvements.

- Report on agreed upon metrics and measure of success.

Qualifications & Experiences :

- Degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.

- 5+ years of experience in system engineering and/or administration in an enterprise environment.

- Experience installing, configuring, and maintaining Splunk, including Splunk Enterprise and Splunk Cloud.

- Experience managing a Splunk environment including forwarders, heavy forwarders, deployment servers, data ingestion, apps, indexes, clusters, and search queries.

- Experience with large-scale distributes systems and architecture knowledge (Linux/Unix and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.

Not Required but preferred experience :

- Experience with scripting and automation using one or more of the following: Python, PowerShell, Bash.

- Experience with configuration management and Infrastructure as Code tools such as Terraform, Cloudformation, Ansible, Puppet, or Chef.