WALK-IN DRIVE | Technical Lead - ServiceNow Business Analyst

Experience : 5+ Years Overall Experience

Mandatory Certification : ITIL Foundation

Preferred Certification : ServiceNow CSA

Location : Pune, Maharashtra

Walk-in Drive Details

Date : Saturday, 24 October 2026

Time : 10 : 00 AM - 5 : 00 PM

No of Open Positions : 2

Venue : Suites 401 / 402, Pentagon Tower - P2, Magarpatta City, Hadapsar, Pune, Maharashtra - 411013

About the Role :

We are looking for an experienced Technical Lead - ServiceNow Business Analyst to drive requirement gathering, functional design, process mapping, and stakeholder collaboration for ServiceNow implementations and enhancements. The ideal candidate will have strong functional knowledge of ITSM processes, experience translating business requirements into user stories and acceptance criteria, and the ability to coordinate UAT and manage scope, risks, and stakeholder expectations.

Key Responsibilities :

- Conduct requirement-gathering workshops with business stakeholders to understand business needs and objectives.

- Prepare functional design documents, user stories, and clearly defined acceptance criteria.

- Perform process mapping, gap analysis, and requirement traceability throughout the project lifecycle.

- Apply Agile/Scrum methodologies to support backlog refinement, sprint planning, and delivery.

- Provide functional guidance on ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.

- Understand CMDB concepts, Service Catalog functionality, and workflows built using Flow Designer.

- Facilitate business workshops and coordinate with technical teams to translate requirements into functional solutions.

- Coordinate User Acceptance Testing (UAT), including test scenario preparation, defect tracking, and business sign-off.

- Manage project scope, risks, dependencies, and changes in requirements.

- Communicate project updates, functional decisions, and risks to stakeholders, including senior leadership.

- Support reporting, dashboard requirements, and performance analysis where required.

- Ensure functional documentation and requirements remain aligned throughout implementation and delivery.

Mandatory Skills :

- Requirement Gathering Workshops

- Functional Design Documentation

- User Story Creation

- Acceptance Criteria Definition

- Agile/Scrum Methodology

- Process Mapping

- Gap Analysis

- Requirement Traceability

ServiceNow Functional Knowledge :

- ITSM : Incident Management

- Problem Management

- Change Management

- Request Management

- Knowledge Management

- CMDB Concepts

- Service Catalog

- Workflow and Flow Designer Understanding

Stakeholder Management :

- Business Workshops and Requirement Discussions

- UAT Coordination

- Executive Communication

- Scope Management

- Risk Management

- Cross-functional Collaboration

Preferred Skills :

- Reporting and Dashboards

- Performance Analytics Knowledge

- ITIL Framework Knowledge

Experience & Certifications :

- 5+ years of overall professional experience

- ITIL Foundation certification - mandatory

- ServiceNow Certified System Administrator (CSA) - preferred

Who Should Attend?

Candidates with strong Business Analysis experience, functional knowledge of ServiceNow ITSM, hands-on experience in requirement gathering and documentation, and proven stakeholder management skills are encouraged to attend.

Walk-in Checklist :

- Carry an updated resume.

- Bring proof of ITIL Foundation certification.

- Be prepared to discuss requirement-gathering workshops, user stories, acceptance criteria, process mapping, ITSM workflows, and UAT coordination.