Your Role : Solution Lead

Experience : 6 - 10 Years

Location : Mumbai, Hyderabad

We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead, with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNets AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.

Roles & Responsibilities :

- Work across the entire IT landscape that spans across network, compute, storage, databases, applications and business domain.

- Use the Big Data and AI driven features of vuSmartMapsTM to provide solutions that will enable customers to improve the end user experience for their applications.

- Create detailed designs, solutions and validate with internal engineering and customer teams, establish a good network of relationships with customers and experts.

- Understand the customer application architecture and transaction level workflow to identify touch points and metrics to be monitored and analyzed.

- Analytics and analysis of operational data and provide insights and recommendations.

- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.

- Work with the product team in developing new features, identifying solution gaps etc .

- Complete ownership and accountability of the technical delivery of program by working with VuNet teams and Customer teams.

- Effective task prioritization and work under critical deadlines to ensure delivery as committed.

- Stakeholder management and identifying champions from the customer team for product adoption growth.

- Interest and aptitude in learning new technologies- Big Data, no SQL databases, Elastic Search, MongoDB, DevOps, scripting, Solutioning, Containerization, K8s.

Mandatory Skills :

- Strong expertise in Kubernetes -Production-grade deployment, cluster hardening, resource optimization, troubleshooting

- Kafka -Design, tuning, and monitoring of large-scale Kafka clusters for high-throughput messaging.

- SQLStrong expertise in writing and optimizing SQL queries for large datasets.

- DevOps mindset -Hands-on with python scripting, Infrastructure as Code (Terraform, Helm), and monitoring/logging tools (Prometheus, Grafana, ELK).

- At least 5+years of experience in IT Infrastructure Management, observability and APM tools implementation.

- Experience in working with large scale IT infra, including applications, databases, network and cloud native architectures.

- Experience in solution design of resilient, scalable, cloud-native architectures across on-prem, private and hybrid clouds.

- Strong hands-on experience in Linux and Scripting

- Good oral and written communication skills

Observability Domain Knowledge :

- Understanding of Open Telemetry, Infrastructure Monitoring, Log Aggregation, RUM, and Synthetic Monitoring concepts.

- Familiarity with how observability platforms aid in incident detection, triage, performance tuning, and SLA management.

- Keen interest in troubleshooting and optimizing digital journeys for critical business applications in BFSI.

- Exposure to AI/ML-based alerting or anomaly detection in observability tools.

Good to have :

- CKA Certification : Certified Kubernetes Administrator

- ClickHouse : Deployment, scaling, query optimization for observability workloads

- ElasticSearch, Docker, Big Data Tools

- REST APIs, Web Services, JMX, MongoDB

- Exposure to AI/ML-based alerting or anomaly detection

- Familiarity with customer digital journeys in BFSI domain