Vriba - Technical Architect - ServiceNow

Job Title : Technical ServiceNow Architect.

Location : "Remote" or Pune OR Noida.

Experience : 8-10 years.

Employment Type : Full-time.

Job Summary :

We are seeking a highly skilled Technical ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across multiple modules. The ideal candidate will have deep technical expertise in the ServiceNow platform, a strong understanding of ITSM, ITOM, and CMDB architectures, and the ability to translate business needs into scalable, high-performing ServiceNow implementations.

Key Responsibilities :

- Architect and design complex ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, or other modules as per client needs.

- Serve as the technical lead on ServiceNow projects, ensuring adherence to platform best practices and standards.

- Lead platform upgrades, migrations, and integrations with external systems (e.g., Azure AD, Jira, SCCM, SAP).

- Define and maintain a ServiceNow architecture blueprint and oversee overall platform governance.

- Build and enforce ServiceNow development standards, patterns, and reusable components.

- Collaborate with stakeholders, business analysts, and developers to define requirements and technical solutions.

- Design, configure, and customize workflows, business rules, client scripts, UI policies, and integrations.

- Troubleshoot performance issues, conduct root cause analysis, and optimize the platform.

- Guide and mentor junior developers and administrators on best practices.

- Participate in pre-sales activities, technical workshops, and proof-of-concepts when required.

Required Skills & Experience :

- 8+ years of overall IT experience, with 5+ years in ServiceNow development and architecture.

- Strong hands-on experience across multiple ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Catalog, HRSD, etc.).

- Deep understanding of ServiceNow platform architecture, scoped applications, and integrations (REST, SOAP, MID Servers).

- Proven experience with CMDB data model, CI class mapping, and integrations using Discovery or third-party tools.

- ServiceNow scripting expertise (JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, Script Includes).

- Experience implementing ITOM (Discovery, Event Management, Service Mapping), SAM, or HAM is a strong plus.

- Knowledge of Agile methodologies, DevOps practices, and CI/CD for ServiceNow deployments.

- ServiceNow Certified System Administrator (CSA) is required.

- ServiceNow Certified Implementation Specialist (any module) and/or Certified Application Developer preferred.

- Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications :

- Experience working in large enterprise environments or with MSPs/consulting firms.

- Familiarity with cloud infrastructure (Azure, AWS) and enterprise architecture.

- Exposure to Governance, Risk, and Compliance (GRC) or Security Operations (SecOps) is a plus.

- ITIL v3/v4 Certification is an added advantage.