Vriba - ServiceNow Developer - CSM Integration

Job Title : ServiceNow Developer CSM & Integration Specialist.

Location : Remote Looking for PUNE, Noida, Delhi,.

Work Mode : Full-time / CTH after Two Months.

Role Summary :

- Develop, maintain, and extend production, development, and testing middleware infrastructure.

- Create and manage REST API integrations and configure/manage MID Servers for integration activities.

- Build and automate Business Rules, Service Catalog items, workflows, and custom applications.

- Develop ServiceNow reports, dashboards, and homepages to provide actionable insights.

- Configure notifications, UI Pages, UI Macros, Formatters, and manage data security (ACLs, domain separation).

- Collaborate with multiple business stakeholders to gather requirements and deliver enhancements.

- Handle projects end-to-end, including design, development, testing, deployment, and documentation.

- Mentor and guide junior developers and configuration teams on best practices.

Required Skills & Qualifications :

- 5+ years of experience as a ServiceNow Developer, with deep expertise in CSM and Integrations.

- Strong experience with ITSM processes (Incident, Change, Request).

- Proven hands-on experience with REST API integrations, MID Server setup/management, and external system integrations.

- Proficiency in creating Business Rules, Service Catalog items, and workflow automation.

- Experience with data security setup using ACLs and domain separation.

- Knowledge of UI customization, notifications, and dashboard creation.

- Ability to lead end-to-end development and integration projects independently.

- Excellent communication, analytical, and problem-solving skills.