Description :

Educational Qualification :

- BE/MCA or equivalent degree in Computer Science or Engineering.

Experience :

- 10+ years of relevant experience in D365 CE/CRM as Architect.

Key Responsibilities :

- Solution Architecture : Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability.

- Incorporate cloud-native patterns, microservices, and containerization (e.g., Azure Kubernetes Service) for scalable deployments.

- Technical Leadership : Act as a technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture.

- Champion the adoption of DevOps practices using Azure DevOps, GitHub Actions, and CI/CD pipelines for automated deployments.

- Integration Strategy : Develop integration strategies and design integration solutions between D365 CE and other systems, leveraging Azure Logic Apps, Azure Functions, and Power Platform connectors.

- Integrate with third-party applications using RESTful APIs, GraphQL, and secure OAuth2 authentication.

- Data Architecture : Design data models, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance.

- Utilize Dataverse, Azure Synapse Analytics, and Data Lake for advanced analytics and reporting.

- Security & Compliance : Define security models and access control strategies, ensuring compliance with security and data privacy standards (GDPR, ISO 27001).

- Implement Azure Active Directory, Conditional Access, and role-based security.

- Business Process Expertise : Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations.

- Customization & Configuration : Proficiency in customizing and configuring D365 CE using Power Apps, Power Automate, Power BI, and Copilot Studio (AI-driven automation).

- Experience with low-code/no-code development and AI Builder for intelligent automation.

- Data Migration & Integration : Expertise in data migration strategy, data modeling, and integration using modern ETL tools (Azure Data Factory, KingswaySoft).

- CRM Platform Mastery : Experience with scripting, plugins, workflows, Power Fx, client extensions, and SDK.

- Familiarity with the latest D365 CE releases and features.

- Reporting & Analytics : Good understanding of SSRS, CRM Reports, and Power BI Embedded for advanced analytics.

- Programming Skills : Strong ASP.NET programming using C# (MVC, Web API); database concepts; OO analysis and design under SDLC environment.

- Experience with TypeScript, React, and modern JavaScript frameworks.

- Certifications : MS Dynamics CE/CRM certifications (latest versions preferred).

- Communication & Collaboration : Excellent communication skills; ability to work in cross-functional teams and flexible working hours.

- Location : Preferred location Bengaluru.

Preferred/Good To Have :

- Senior/Middle Level Experience in Customer Service (Unified Routing, CS Setup, Workstreams, Routing Rules, SLA, Service Hub, Workspace module/Apps).

- Senior/Middle Level Experience in Omnichannel Communication (Email, Teams, WhatsApp, SMS, Voice, Chatbots).

- Experience with Copilot for Dynamics 365, AI-powered customer insights, and generative AI for CRM automation.

- Familiarity with Microsoft Viva, Teams integration, and modern collaboration tools.

- Experience handling change requests via Jira, Azure Boards, or ServiceNow.

Skills/Responsibilities :

- Strong problem-solving and bug-fixing skills.

- Advanced troubleshooting using Application Insights, Azure Monitor, and Log Analytics.

- Ability to investigate advanced customer service topics and implement innovative solutions.

- Experience with agile methodologies (Scrum, Kanban).

- Strong network for investigating advanced CS topics.