Vichara Technologies - IT Systems Lead - VMware/NetApp

Job Summary :

We are looking for an experienced IT Systems Lead with strong expertise in VMware virtualization and NetApp storage to manage and optimize enterprise infrastructure operations. This role combines hands-on technical depth with leadership responsibilities for a global, 24x7 environment.

Key Responsibilities :

Leadership & Operations :

- Lead and mentor the offshore IT operations team, ensuring SLA adherence and operational excellence.

- Manage shift schedules, capacity planning, and staff development for continuous service delivery.

- Act as primary escalation point for high-priority VMware and NetApp infrastructure issues.

VMware Administration :

- Oversee VMware environments including vCenter, ESXi, vSAN, SRM, and VDI.

- Manage and optimize compute resources, high availability, and disaster recovery setups.

- Implement and monitor performance, capacity, and automation within VMware infrastructure.

NetApp Storage Management :

- Administer NetApp ONTAP storage systems including SnapMirror, SnapVault, CIFS/DFS, and SAN zoning.

- Ensure high availability, backup, and disaster recovery for storage infrastructure.

- Perform capacity planning, patching, and lifecycle management of NetApp systems.

Incident & Change Management :

- Manage incident resolution, root cause analysis, and preventive actions for VMware and NetApp systems.

- Oversee ITIL-based change and patch management processes.

Security & Compliance :

- Ensure compliance with SOX, ISO, and regulatory requirements in virtualization and storage domains.

- Collaborate with security teams to remediate vulnerabilities and maintain audit readiness.

Qualifications :

- Bachelors degree in Computer Science, Engineering, or related field.

- 8+ years of IT infrastructure experience, with at least 3 years in a leadership role.

- Hands-on expertise in VMware (vCenter, ESXi, vSAN, SRM, VDI) and NetApp (ONTAP, SnapMirror, SnapVault,

SAN zoning).

- Strong background in ITIL-based incident/change management.

- Proven experience managing offshore operations in a 24x7 global environment.

- Excellent communication, leadership, and stakeholder management skills.

- ITIL certification preferred.