- Identify market trends and client needs to develop relevant offerings and build reusable point solutions, IPs, and accelerators across infrastructure, cloud, and ServiceNow ecosystems.

- Drive continuous innovation across infrastructure modernization, workplace efficiency, cloud transformation, and IT operations resiliency.

- Embed ServiceNow and cloud-native platforms as foundational enablers within infrastructure offerings to create differentiated value.

Thought Leadership & Advisory :

- Serve as a strategic advisor to internal stakeholders and clients on infrastructure transformation, cloud adoption, automation, and ITSM modernization using platforms like ServiceNow.

- Represent the practice in industry forums, analyst interactions, and executive briefings to promote thought leadership and innovation.

- Author whitepapers, PoVs, and business cases that articulate the value of integrated infrastructure, cloud, and ITSM solutions.

- Influence technology direction and client strategy by presenting solution blueprints, case studies, and innovation-led frameworks.

Capability Building & Governance :

- Build and manage a global bench of infrastructure, cloud, and ServiceNow architects and consultants with deep domain expertise.

- Establish internal competency frameworks and training programs to enable rapid scaling of delivery capabilities across traditional infrastructure and next-gen technologies.

- Drive cross-functional integration across cloud, automation, security, operations, and workplace to deliver end-to-end solutions.

- Govern delivery excellence through reusable assets, standardized practices, and continuous innovation in services.