Description :

JOB TITLE : Change Management Engineer - Managed Services.

About Us :

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures,. called SASE (Secure Access Service Edge).

Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.

The goal of the Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility.

We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including :.

Full software-defined branch for enterprise customers.

Secure SD-WAN for enterprises with layered security.

Next-generation managed services for service providers.

Job Summary :

Work on the Versa infrastructure hosted for the customer business environment.

Change Management Engineer must have good experience in handling Network (Routing / Switching) , Security (Firewall / IPS /. IDS), ISP Services and Cloud (VMware/KVM, AWS/Azure/GCP).

Change Management Engineers primary role is to plan, test and implement configuration/software upgrade related changes for the customer infrastructure.

Educational Qualification :

BE/B.

Professional Qualification :

Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience.

Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist).

EXPERIENCE :

4-6 years of hands-on experience.

ROLES AND RESPONSIBILITIES :

- Experience in planning, testing and implementing changes in a complex network environment.

- Troubleshooting complex network infrastructure issues.

- Replicate planned change scenarios in the lab environment.

- Work with the engineering team to replicate customer issues and test possible fixes.

- Work on problems of diverse scope across all solutions from Versa.

- Incident/ticket/ Change Management lifecycle management.

- Good understanding of the ITIL Change Management process.

- Ability to write bash/python scripts (optional).

- Experience in managing, supporting, and deploying network infrastructures.

- Good understanding of virtualization, SaaS, IaaS and related technologies.

- Understanding of common information architecture frameworks.

- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

- Good verbal and written communication skills, and ability to address conflict with others constructively.

- Commitment to customer delight is a must.

- Quality-focused, result and goal-orientated person.

- Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.

ESSENTIAL SKILLS :

- ROUTING, OSPF & BGP, MPLS, L3 VPN expert level.

- TCP/IP protocol suite, SFW, NGFW.

- Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.

- Experience in handling perimeter security, endpoint security, web and email security is a plus.

- Working knowledge of Linux/Unix environment.

- The ideal candidate will be an individual contributor who is a self-starter, with excellent interpersonal, communication, problem-solving solving and troubleshooting skills.

- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

COMPETENCY :

- Team player, can-do attitude and takes initiative.

- Ability to work independently as well as in a team (in a start-up environment).

- Good communication skills to work with cross-functional groups.

- Strong skills in large-scale software design and development.

- Excellent verbal and written communication skills.

- Excellent troubleshooting and problem-solving skills.