The Project Manager plays a critical role within Professional Services by owning delivery outcomes for a portfolio of customer-facing implementation projects. This role partners cross-functionally with internal teams and client stakeholders to ensure successful project execution within defined scope, timeline, budget, and quality parameters.

The ideal candidate is highly organized and proactive, with a strong ability to influence stakeholders and navigate competing priorities. They bring exceptional communication skills, a disciplined approach to risk and issue management, and a collaborative, team-oriented mindset.

Success in this role requires a strong customer focus, a drive for results, and the ability to build and maintain trusted client relationships throughout project lifecycles typically spanning 3-5 months.

How You'll Make An Impact:

- Project managing a portfolio of 8-10 concurrent customer-facing projects of varying complexity, owning delivery from kickoff to signoff.

- Ensure customers achieve intended business outcomes and adoption milestones post-implementation.

- Effectively manage your time and project allocation to meet billable utilization targets.

- Create, manage and execute project plans efficiently. Proactively identify, assess and mitigate project issues and risks on a weekly basis.

- Drive accountability across internal teams and the customer to achieve project milestones. Take action on project roadblocks with a sense of urgency.

- Maintain strong project governance, including status reporting, stakeholder management, scope control and managing change requests.

- Ensure projects remain within hours budget and proactively communicating change requests to customer.

- Consistently align internal and external parties to project objectives, ensuring the customer can realize value by adopting the solution.

- Travel occasionally to customer locations to support project delivery.

We'd Love to See:

- 5+ years of experience project managing concurrent customer-facing projects within a Professional Services or SaaS implementation environment.

- Proven experience managing multiple concurrent customer-facing projects (ideally 6+), with a strong track record of on-time delivery.

- Ability to balance competing priorities and meet billable utilization targets in a fast-paced environment.

- Superb written and verbal communication skills, with the ability to influence, drive alignment and forward progress.

- Relentless resourcefulness and active listening skills that allow you to understand issues and risks that get escalated effectively to keep projects moving forward.

- Exceptional organizational skills, able to manage multiple workstreams simultaneously.

- Experience using a PSA (Professional Services Automation) and project management tools to support delivery, resourcing, and tracking.

- Exposure to financial systems, accounting or FP&A processes.

- Experience in Professional Services or consulting, with a background in customer-facing delivery for mid-market and/or enterprise customers.

- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.