Role : IT Support Consultant

Location : Chennai Office (for projects across India).

Kindly Note : This is for a short-term contractual role of up to 6 months to 1 year only.

Key Responsibilities :

Hardware and Software Troubleshooting :

- Respond to and resolve technical issues users report through various channels (phone, email, chat).

- Diagnose and troubleshoot hardware and software problems.

- Install, configure, and update OS software and applications.

- Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems.

- Manage and troubleshoot network devices, ensuring smooth connectivity.

- Administer firewall settings to enhance network security.

Documentation and Reporting :

- Maintain detailed records of hardware and software interventions using Google Docs and Sheets.

- Generate reports on recurring issues, resolutions, and preventive measures.

End-User Support :

- Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.

- Educate users on primary computer usage and best practices on IT policies and procedures.

Vendor Coordination :

- Liaise with vendors for hardware and software procurement and support.

- Manage relationships with external service providers for network and software-related services.

API Utilization :

- Leverage knowledge of using platform APIs to integrate and streamline IT processes.

- Develop and implement solutions that enhance efficiency through API interactions.

Required Skills and Qualifications :

- Bachelors degree in Information Technology, Computer Science, or related field with 2+ years experience.

- Proven experience in IT asset management, software and hardware support, and vendor coordination.

- Excellent organizational and project management skills.

- Ability to work collaboratively with cross-functional teams and vendors.

Note : Tamil language is a must-have requirement for this role