Think Design is looking for a full-time UX researcher responsible for end to end user and UX research projects with minimum 3 - 5 years of previous experience in User/ UX research specifically . The researcher is responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative and evaluative (usability testing, UX) research and her/ his portfolio/ CV should reflect both. The researcher will also be comfortable working with data, secondary research, qualitative and quantitative analysis. A problem solver, self-driven with strong documentation skills.

KEY RESPONSIBILITIES :

- Planning, designing and conducting generative and evaluative research from defining clearbrief, hypothesis, and questionnaire development to conducting the research, analysis, documentation and presentation / reporting.

- Conducting research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensuring the user needs are fully understood).

- Modelling insights gained from user research into formats to enhance organizational understanding of our users such as behavioural frameworks and user journey maps.

- Working with product and design managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality insights and solutioning material, influencing product/ UX direction.

- She/ he will be using a variety of user and UX research methodologies (and the portfolio/ CV should reflect that).

- Presenting findings, recommendations and user insights to teams in well-designed reports and presentations.

- Managing and tracking research projects and quarter planning with the manager.

- Contribute proactively to user research function in areas of process improvement, project evaluation, better/ effective research approach, company culture, articles on our website.

- Be able to decide on the Research Methodology and call out when to carry out Exploratory Research vs. collecting insights

- Should have the capability to draft Research Protocols, define participant onboarding strategies and survey methodologies, design Research Questionnaires, run pilot surveys etc

- Be able to drive workshops with Product Owners/SMEs, Designers, Developers and Users to learn about needs, derive insights, understand pinpoints and convert them into actionable takeaways

- Conduct A/B testing, Usability tests, map User behaviour, create Mind Maps etc to recommend strategies to increase product adoption or to create consumer stickiness

- Carry out Ethnographic studies, Focus group interviews, create Customer journey maps or adopt Fly on the wall techniques to learn more about User needs and bring them to the table

- Strong advocacy for User needs without having a Researcher's bias

- Ability to collate Research data into a precise format or even bite sized information which is easy to comprehend by other stakeholders

- Story boarding capabilities to voice User needs or ability to create Service Design maps would be an added plus.

QUALIFICATION & EXPERIENCE :

- Masters degree from any educational institute.

- 3 5 years of User/ UX Research experience is mandatory.

- Weightage will be given to project and hands-on experience

- Experience of managing, planning, documenting and conducting generative and usability research for both online/ remote as well as in the field (and the portfolio/ CV should reflect that).

- Experience in analysing both quantitative and qualitative data, behavioural analysis and statistics to produce UX/ user artefacts, frameworks and other qualitative insights across functions of business.

- Critical thinker and problem-solving skills, a natural team player and collaborative.

- Adaptive to fast paced startup environments, good time-management skills and meet project requirements with stakeholders.

- User/ UX research : Planning, implementing to analysis, reporting.

- Research methodologies

- Documentation, analytical, presentation and reporting skills.

What Think Design is Offering :

- Constant learning within the existing mature UX Design practice at Think Design.

- The Opportunity & Support to be the best you can be.

- Growth as part of an exciting growing Design Company.

About Think Design :

Think Design is an Award winning UX Strategy firm with expertise in User Research, Data, UI UX Design and CX. Since 2004, we have been powering mission critical initiatives of some of the worlds most renowned organizations and brands, transforming businesses across industries and impacting millions of users through our outcomes.

Think Design was founded by 3 Designers from NID, Ahmedabad, with a motivation to change the design landscape in India. Today, Think Design is part of Havas Group, one of the worlds largest Media & Communications groups with presence in 100+ countries.