About Ushur :

Ushur is transforming the way businesses communicate, with cutting-edge AI and automation technologies. Previously using outdated emails and phone calls, businesses are now automating their conversations with automated text-messaging using Ushur's platform.

We are creating breakthrough experiences for our enterprise customers by deploying the best of web, mobile and data analytics technologies. We focus on fast, iterative development with an emphasis on design-right philosophy. Currently, at Ushur, we are experiencing unprecedented & exciting growth with endless opportunities to innovate!

Job Description :

As Director of Engineering at Ushur, you will lead the development of our Language Intelligence, Conversational Automation, and Document Intelligence frameworks, bringing cutting-edge LLM-driven capabilities into the core of our CXA platform. This is a hands-on leadership role where you'll architect scalable AI systems, operationalize machine learning at enterprise scale, and guide a high-performing team to transform customer experience automation through intelligent, context-aware solutions.

Responsibilities :

- Manage and grow a team building agentic AI solutions, including sophisticated AI agents and their integration with enterprise production systems.

- Provide technical direction and strategic leadership in the design, development, and deployment of AI applications using LLMs, agentic frameworks, and related technologies.

- Oversee development of retrieval and generation algorithms for enterprise data (text, code, and images) to support advanced AI use cases.

- Partner closely with engineering, research, and product teams to deliver LLM-powered solutions for engineering assistants and multi-turn, multi-modal dialogue systems.

- Ensure high technical standards and drive operational excellence across AI application development efforts.

- Stay informed on the latest advancements in ML/AI and ensure your team adopts the most effective techniques and tools.

- Foster a collaborative, inclusive, and high-performance team culture while mentoring team members and supporting their career growth.

Requirements :

- Bachelor's or Master's, or PhD degree in Electrical Engineering, Computer Science/Engineering, or a related discipline (or equivalent experience).

- Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.

- 12+ overall years of industry experience with 5+ years in technical leadership or managing software/AI teams.

- Proven experience managing teams building ML/AI systems, including fine-tuning LLMs, multi-agent frameworks, RAG pipelines, and vector databases.

- Strong technical foundation in software engineering, particularly Python, data structures, and system design.

- Leadership experience, mentoring, and coaching skills for creating high-performing teams.

- Demonstrated success in leading cross-functional teams and delivering production-grade AI applications.

- A proactive, hands-on leader who can balance strategic thinking with technical depth and execution.