- Plan and deliver UX contributions to internal digital initiatives across enterprise platforms, including intranet portals, HR systems, service desk tools and knowledge bases, with a focus on improving usability, accessibility and employee experience.

- Use a variety of research methods, including AI-assisted tools to gather insights from users, analyse feedback, and translate findings into actionable design recommendations.

- Support projects by making sure UX work helps improve how digital tools perform and how easy they are for employees to use.

- Collaborate with product owners, business analysts, and delivery teams to shape user stories, requirements, and design strategies that reflect real user needs.

- Apply best practices in digital accessibility and inclusive design to ensure solutions are usable by all colleagues, including those with disabilities or long-term conditions.

- Champion the role of UX and human-centred design within cross-functional teams and help build understanding of how AI can support research, design, and decision-making.

- Contribute to the refinement of the organisations digital experience strategy, particularly in how emerging technologies (e.g. prompt-to-code tools, generative AI research synthesis) are adopted within UX workflows.

- Lead or contribute to experience reviews of digital products and services, using a mix of design critique, behavioural insights, and AI-augmented analysis.

- Help manage our internal design system as well as design systems provided by SaaS platform vendors, ensuring UX guidelines and reusable patterns support consistent, user-friendly digital experiences.

- Work closely with analytics teams to understand user behaviour and usage patterns, using data to inform and improve design decisions.

- Ensure UX practices comply with data privacy, security, and regulatory requirements, especially when using AI tools in design workflows.

- Represent UX in senior leadership forums, turning user insights into strategic discussions and helping to grow design maturity within the organisation.

Knowledge, Skills, and Experience :

- Proven experience as a UX practitioner working across research, products and service design in complex, enterprise or workplace environments.

- Skilled in applying human-centred design (HCD) principles to digital products and services, including user research, mapping (various), information architecture, prototyping, and iterative testing.

- Hands-on experience integrating AI tools into the UX process, such as using GenAI for research analysis, prompt-to-code tools for rapid prototyping, or agentic design assistants for ideation and documentation.

- Demonstrated ability to lead or contribute to large-scale UX programmes, working collaboratively with multidisciplinary teams including developers, analysts, and stakeholders.

- Comfortable working with ambiguity in early-stage projects, with a strong ability to define and prioritise user and business needs.

- Sound understanding of accessibility standards (e.g. WCAG) and how to apply inclusive design principles throughout the design and delivery lifecycle.

- Familiarity with Agile and Lean UX delivery environments and how UX integrates into iterative product development cycles.

- Familiarity with UX metrics and methods for tracking design impact, such as CSAT, usability scores, or adoption rates.

- Experience working with internal tools and enterprise platforms (e.g., Figma, Miro, ServiceNow, SAP, Microsoft 365).

- Experience working across global teams or multi-location environments, with sensitivity to cultural and accessibility considerations.