Who You Are :

- Strong sense of ownership, accountability, and business acumen

- Passion for your team's vision/mission & the entrepreneurial drive to make things happen

- Mentor the team in growing and reaching their full potential

- Passion for designing modular systems using reusable components, SDKs, and robust APIs

- Collaborate, socialize, and drive cross-team technical initiatives

- Possess "can-do" attitude and strong work ethic. Act with empathy and humility

Must Have Skills :

- 6+ years' experience in software development including 4+ years designing, building, and managing high-scale, mission-critical real-time production systems

- Strong proficiency in C#

- Practical experience with Jenkins and Docker deployments is preferred

- Good understanding of contact center operations including ACD, IVR, and CRM integration

- Strong knowledge in recording solutions like redbox/verint/nice/calabrio

- Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems

- Hands on experience with SIP, SDP, RTP and NATS

- Hands on experience with any variant of CTI (Computer Telephony Integration), CSTA/TSAPI, or similar technologies.

- Advanced knowledge of packet capture, dissection and protocol decoding

- Experience with SSL/TLS decryption

- Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc

- Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows

- Strong coding skills with an eye for using the right algorithms and data structures

- Excellent troubleshooting, analytical and decision-making skills

- Disciplined approach to documentation

- Ability to lead, partner, and collaborate cross functionally across an engineering organization

- Bachelor's or master's degree in engineering, Computer Science or equivalent experience