Ultimate Kronos Group - ServiceNow Developer - ITSM/ITOM Modules

Role & responsibilities :

- Design, configure, and develop ServiceNow solutions (e.g., ITSM, ITOM, SPM, WSD, EA)

- Build and maintain :

a. Business Rules, Client Scripts, UI Policies, Script Includes

b. Flows and Workflows (Flow Designer)

- Develop and support integrations using REST/SOAP APIs, MID Server, and Integration Hub

- Troubleshoot and resolve platform issues, performance bottlenecks, and defects

- Participate in requirements analysis and translate business needs into technical solutions

- Support upgrades, patches, and platform enhancements

- Ensure adherence to ServiceNow best practices and coding standards

- Create and maintain technical documentation

- Provide L3 support and mentor junior (P1/P2) team members as needed

Required Skills & Experience:

- 6 to 8 years of hands-on ServiceNow platform implementation/development experience

- Strong knowledge of :

- JavaScript (server-side & client-side)

- ServiceNow data model (tables, CMDB basics)

- ACLs, roles, and security model

- Experience with at least any two major ServiceNow module (ITSM, ITOM, SPM, WSD, EA)

- Working knowledge of Agile/Scrum delivery models

Preferred candidate profile :

Preferred Qualifications :

- ServiceNow CSA

- ServiceNow CAD

- Two or more CIS certifications (ITSM, Discovery, SPM, etc.)

- Experience in enterprise-scale ServiceNow implementations

- Exposure to DevOps, ATF, or ServiceNow CI/CD pipelines