Description :

Why UKG :

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, youll get flexibility thats real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters and so do you.

Role & responsibilities :

The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Quote-to-Cash. The ideal candidate has extensive experience with quote-to-cash processes processes and the Salesforce platform. The business analyst must balance strong written and verbal communication skills will system expertise and best practices.

As key member of the dedicated GTM Systems Team, the Business Systems Analyst will have the following responsibilities :

- Support existing Quote-to-Cash solutions (and related applications), working on production support, trouble-shooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in the GTM and Quote-to-Cash space.

- Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities

- Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc

- Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions

- Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions

- Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

- Support Project Managers planning, execution and management of project deliverables and risks

- Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing

REQUIREMENTS :

- Minimum of 3 years of experience in business systems analysis

- 3+ years of global Quote-to-Cash solutions experience including billing, approvals, bundling, compensation, discounting, products, pricing, etc.

- 3+ years of Salesforce.com experience including CPQ and Salesforce Administrator certification required

- Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

- Strong organizational and analytical skills with attention to detail

- Excellent written and verbal skills

- Ability to accept and manage changing priorities and address issues quickly and professionally.

- Salesforce Advanced Administrator certification is a plus

- Experience with ServiceNow or a similar ITSM tool is a plus.

Company Overview :

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry.