Ubona - Technical Operations Engineer - Linux OS

We are seeking a Customer-Centric Technical Operations Engineer to join our team, delivering exceptional service and driving technical excellence for our customers.

Your Role :

As part of our Technical Operations Team, you will :

- Service Lifecycle Ownership : Manage deployment, configuration, incident handling, performance tuning, and capacity management.

- SLA Management : Respond promptly to customer queries and resolve issues in a 24x7 environment.

- Problem Solving : Own and resolve technical issues, conduct root cause analysis (RCA), and restore operations effectively.

- Troubleshooting & Debugging : Identify and fix software or application issues, ensuring seamless service delivery.

- Knowledge Sharing : Contribute to documentation and knowledge base improvements for enhanced application support.

What You'll Bring :

Experience :

- 3+ years managing Java-based services in Linux, Apache, and MySQL environments.

- Expertise in public cloud platforms such as AWS or Azure.

- Hands-on experience with MySQL query optimizations and complex BASH scripting.

- Skills in analyzing logs, monitoring tools, and service data for troubleshooting.

Technical Skills :

- Proficiency in Linux OS and scripting (Shell/Python).

- Incident management and RCA in a 24x7 operational setup.

- Familiarity with reporting and service MIS.

- Strong written and verbal communication skills, with the ability to work collaboratively across teams.

Desirable Skills :

- Knowledge of the telecom domain (Asterisk, SIP).

- Experience with Contact Center applications.

- Exposure to conducting product demos and proof of concepts (POCs) with the sales team.

Why Join Us?

- Work in a fast-paced, innovation-driven startup environment.

- Be part of a team shaping the future of enterprise communication.

- Gain opportunities to grow professionally while contributing to a dynamic organization.

Ready to shape the future of customer communication?

Join us, and lets build exceptional solutions together!