U2opia Mobile - Deputy General Manager IT Operations

Job Description :

Key Responsibilities :

- Oversee data center management, network architecture, storage systems, virtualization, and server infrastructure (on-premise and cloud-based).

- Manage and monitor cloud infrastructure (AWS/Azure/Google Cloud) ensuring optimal performance, scalability, and cost-efficiency.

- Ensure proper implementation of ITIL-based practices such as incident management, problem management, change management, and service level agreements (SLAs).

- Drive automation and monitoring initiatives to improve system uptime, proactive issue resolution, and incident prevention.

- Develop and implement robust backup and disaster recovery strategies aligned with business continuity requirements.

- Coordinate with cybersecurity teams to enforce security best practices, threat mitigation, and compliance with data protection regulations.

- Maintain vendor relationships for hardware, software, network services, and third-party IT solutions, ensuring SLA compliance and cost optimization.

- Support ERP, CRM, and other enterprise applications from an infrastructure and availability perspective.

- Establish governance frameworks, policies, and SOPs for technology operations and ensure their consistent application.

- Participate in IT budgeting, forecasting, and cost control initiatives.

- Provide technical leadership, mentoring, and performance management of the TechOps team.

- Collaborate with other IT and business leaders to align infrastructure strategy with organizational goals.

- Lead RCA (Root Cause Analysis) and ensure continuous improvement for all major incidents and outages.

Key Skills & Competencies :

- Proficiency in managing cloud services (AWS, Azure, GCP), containerized environments (Docker, Kubernetes), and hybrid setups.

- Hands-on experience with monitoring tools (Nagios, Zabbix, SolarWinds, etc.) and automation tools (Ansible, Terraform, etc.)

- Expertise in ITIL frameworks, service management tools (ServiceNow, Freshservice), and SLA reporting.

- In-depth knowledge of cybersecurity best practices and compliance frameworks (ISO 27001, GDPR, etc.)

- Excellent leadership, communication, vendor negotiation, and problem-solving skills.

- Proven ability to manage cross-functional teams and large-scale IT operations in a dynamic environment.

Qualifications :

- Certifications such as ITIL v4, PMP, AWS/Azure Certified Solutions Architect, or equivalent are highly desirable.

- Minimum of 6 years of progressive experience in IT operations, with at least 45 years in a senior leadership/management capacity