Skills :

Requirements Gathering, Stakeholder Management, BRD and FRD, User Stories, Agile Methodologies, Business Analyst in BFSI Module, Experience in Conversational AI Platforms (Chatbots), Rest API and UAT.

Company Overview :

Twixor is a global leader in digital process automation and customer engagement, enabling enterprises to orchestrate business transactions via messaging channels using patented low-code technology.

Headquartered in Singapore with a global footprint, Twixor serves clients in banking, insurance, retail, logistics, healthcare, and more.

Job Overview :

We are seeking a talented Senior Business Analyst to join our Chennai office.

This full-time, mid-level role is ideal for an individual passionate about driving business process improvements in the BFSI sector.

You will work closely with cross-functional teams to deliver seamless digital customer journeys and enable business transformation using conversational AI platforms.

Qualifications And Skills :

- Requirements Gathering (Mandatory skill) : Advanced skills in eliciting, capturing, and clarifying business requirements from stakeholders to support strategic project goals.

- BRD and FRD (Mandatory skill) : Expertise in drafting, reviewing, and finalizing Business Requirements Documents and Functional Requirements Documents to ensure project alignment.

- Business Analyst in BFSI Module (Mandatory skill) : Proven experience working as a business analyst within Banking, Financial Services, and Insurance domains, understanding their processes and regulations.

- Stakeholder Management : Ability to effectively engage, communicate, and manage expectations of internal and external business stakeholders.

- User Stories : Proficient in writing detailed, clear, and actionable user stories to facilitate development cycles within agile teams.

- Agile Methodologies : Experienced in working within Agile frameworks, collaborating with scrum teams, and adapting to iterative production environments.

- Experience in Conversational AI Platforms (Chatbots) : Prior involvement with chatbot solutions, virtual assistants, or natural language processing platforms to design intelligent customer journeys.

- Rest API : Understanding and working knowledge of REST APIs for integrating front-end and back-end systems in digital transformation projects.

- UAT : Experience preparing for, organizing, and conducting user acceptance testing to ensure solutions meet business requirements and are ready for deployment.

Roles And Responsibilities :

- Collaborate with business stakeholders to identify and analyze requirements for digital process automation projects, particularly within the BFSI domain.

- Create comprehensive BRD and FRD documents that align with business objectives and ensure clarity for technical and non-technical audience.

- Lead requirement gathering workshops and conduct interviews to capture precise project requirements for conversational AI and messaging channel solutions.

- Translate business needs into clear user stories and acceptance criteria for development teams, ensuring consistent and prioritized backlogs.

- Oversee the end-to-end project lifecycle, including support during solution design, development, integration, and user acceptance testing phases.

- Manage stakeholder relationships, handle expectation management, and provide timely and clear communication throughout the project lifecycle.

- Work closely with product and engineering teams to ensure alignment between business goals and technical implementation, especially for chatbot and API integrations.

- Stay up to date with industry trends in digital automation, BFSI, and conversational AI to propose innovative solutions and enhancements for ongoing projects.

Work Location : Chennai (Work from Office).

Notice Period : below 30 days.