Skills :

Requirements Gathering, Process Mapping, Stakeholder Management, Business Analyst in BFSI Module, BDR (Business Requirement Document), Familiarity with Agile/Scrum methodologies, Experience in Conversational AI Platforms (Chatbots), REST APIs.

Company Overview :

Twixor is a leading IT Services and Consulting company revolutionizing customer engagement through intelligent business process automation across messaging channels.

Headquartered in Singapore with a global presence and pan-India offices, Twixor delivers hyper-personalization and digital transformation using low-code solutions for clients in industries such as banking, insurance, retail, and healthcare.

Job Overview :

We are looking for a Mid-Level Business Analyst to join our dynamic team in Chennai on a full-time basis.

The ideal candidate will have up to 6 years of relevant experience and a strong background in the BFSI sector.

You will play a pivotal role in gathering requirements, mapping processes, and ensuring the successful delivery of digital customer engagement solutions leveraging conversational AI platforms.

Qualifications And Skills :

- Demonstrated expertise in requirements gathering to effectively capture and document clear business needs and technical specifications from stakeholders. (Mandatory skill).

- Proven experience as a Business Analyst specifically within BFSI modules, understanding complex regulatory and operational requirements. (Mandatory skill).

- Significant experience in preparing, managing, and reviewing Business Requirement Documents (BRD) for digital and automation projects. (Mandatory skill).

- Strong process mapping skills, involving the ability to visualize, analyze, and document end-to-end business processes for optimization and automation.

- Excellent stakeholder management abilities to facilitate communication, prioritize business needs, and resolve conflicts among cross-functional departments.

- Good understanding and practical experience working within Agile or Scrum methodologies, ensuring iterative delivery and effective project tracking.

- Direct experience with conversational AI platforms or chatbots, contributing to the design and delivery of automated customer engagement solutions.

- Familiarity with REST APIs, including understanding their integration, documentation, and alignment with business process requirements.

Roles And Responsibilities :

- Work closely with business and technical stakeholders to elicit, analyze, and document business requirements, ensuring alignment with project objectives.

- Draft comprehensive Business Requirement Documents and functional specifications for digital process automation and customer engagement solutions.

- Analyze and map existing business processes, identifying areas for automation, improvement, and optimization using Twixors low-code platforms.

- Participate as a key contributor in Agile/Scrum teams, collaborating in sprint planning, backlog grooming, and daily stand-ups to drive project progress.

- Coordinate stakeholder meetings, facilitate requirement workshops, and provide clear updates and documentation throughout the project lifecycle.

- Oversee the integration of REST APIs in customer journey solutions, ensuring strong data flows across messaging channels and backend systems.

- Support user acceptance testing (UAT), validate solutions against requirements, and ensure timely resolution of defects and gaps.

Work Location : Chennai (Work from Office).

Notice Period : Below 30 days.