Tufin - Technical Support Engineer

As a Technical Support Engineer- Tier 2 at Tufin you will :

- Provide technical support to worldwide customers and partners using all methods of communication.

- Troubleshoot to full resolution of issues within the Tufin suite and OS

- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.

- Support the implementation and integration of Tufin products within customers infrastructure

- Help to document best practices in maintaining Tufin solutions

- Develop a deep understanding of the customers technical environment

- Support the EMEA region

Qualifications :

- 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems

- Previous customer/end user facing experience as a technical lead

- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)

- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills

- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)

- Perl, Python, BASH skills are a plus

- Loyal, reliable, devoted & conscientious

- Highly responsible and accountable

- Experience working with K8S and complimentary services