TTEC - Senior Consultant - MS Dynamics 365 CRM/Power Platform

Job Summary :

We are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions.

Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team.

Key Responsibilities :

- Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies.

- Build sophisticated Canvas Apps with a strong focus on user experience and performance.

- Implement complex business logic using Power Fx in Canvas Apps and Dataverse.

- Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities.

- Work with Model-driven Power Apps and Power Automate to streamline workflows and processes.

- Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences.

- Create and maintain custom workflows, business rules, and plugins within Dynamics 365.

- Build and maintain Power Automate flows for system automation and integration.

- Develop and consume APIs (REST, SOAP) for external system integration.

- Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support.

- Write clean, maintainable, and well-documented code adhering to development standards.

- Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.

- Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions.

- Participate in peer code reviews and contribute to technical documentation.

- Track and manage development tasks, ensuring timely delivery aligned with project goals.

- Support project planning, task estimation, and progress monitoring.

- Actively participate in team meetings and provide regular status updates.

- Stay current with Microsoft platform updates, emerging tools, and industry best practices.

Required Skills & Qualifications :

- Bachelors degree in computer science, Software Engineering, or a related field.

- 6 to 12 years of development experience within the Microsoft ecosystem.

- Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development.

- Expertise in building user-centric Canvas Apps and applying Power Fx logic.

- Experience with PCF control development and deployment.

- Hands-on experience with Model-driven Apps and Power Automate.

- Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service).

- Experience integrating APIs and working with web services (REST, SOAP).

- Familiarity with version control systems like Git and Azure DevOps.

- Solid understanding of software development principles, patterns, and best practices.

- Strong analytical and troubleshooting skills.

- Effective communication and interpersonal skills.

- Ability to work both independently and as part of a team.

- Strong time management and task prioritization abilities.