- TTEC is seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team.

- If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

- As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients.

- You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.

- You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

Responsibilities :

- Support voice and digital AI Self-Service solutions for large, multi-location contact centers.

- Design, develop and implement AI self-service applications with Google CCAI.

- Ability to interface with clients as needed to drive towards implementation of AI solutions.

- Serve as a strong contributor to the Google Delivery practice Google CCAI projects.

- Collaborate with project team members to provide input to conversation design specifications.

- Integrate to backend systems using web services, databases, and reporting.

- Perform Unit Testing of developed code.

- Assist with System and Functional Testing.

Required Skills/Experience :

- 8+ years of developer experience overall.

- 4+ years of experience with DF ES/CX.

- 1+ year of technical on-hands experience with Google Cloud CCAI.

- Google Certification a plus and/or Badge completion required.

- Knowledge of Cloud Services Architecture, Apigee, Vertex AI.

- Ability to support multiple projects at the same time.

- Experience in supporting large multi-site contact center implementations.

- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon.

- Proficient in Java, JavaScript, ..NET, C#, HTML, SQL and Python etc.

- Must be able to work independently, be organized, self-motivated, and have attention to detail.

- Excellent communication skills, both written and verbal.

- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .

.Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems.

- Web Services REST API, Soap.

- Databases SQL, Oracle, MongoDB, PostgreSQL.

Reporting :

- Candidate must have a 4-year bachelors degree.

Desired, Not Required :

- Experience managing staff.

- 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience.

- VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s.

- Bilingual (Spanish) skills a plus.

- We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.

- We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.

- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

- These tools assist our recruitment team but do not replace human judgment.

- Final hiring decisions are ultimately made by humans.

- If you would like more information about how your data is processed, please contact us.