About the Role :

At Trackier, we're building SaaS products used in 20+ countries. We are looking for an Engineering Manager for a backend team to lead people and delivery, maintain technical quality, and manage customer escalations.

Roles And Responsibilities :

Architecture & Design Leadership :

- Lead, coach, and grow a backend engineering team : 1 : 1s, performance, hiring, and career growth.

- Own delivery : scope, sequencing, risk, and shipping against the roadmap.

- Unblock the team - priorities, dependencies, design decisions, and operational load.

Customers & Communication :

- Communicate clearly with customers, support, product, and engineering.

- Unblock customers from a technical perspective : reproduce, triage, explain impact, and drive a fix or workaround.

- Own customer escalations : join the call, set expectations, coordinate the engineering response, and close the loop.

Technical Leadership :

- Hold the bar on architecture, reviews, testing, and production readiness for backend systems.

- Make or facilitate calls across services, data stores, and messaging - without becoming the bottleneck.

- Partner with SDE-3s and tech leads on RFCs, incidents, and the technical roadmap.

Production :

- Ensure the team can deploy, roll back, and debug services on GCP and DigitalOcean.

- Drive incident response and post-incident follow-through.

Engineering Practices :

- Install simple habits : design reviews, on-call, observability, documentation.

- Use AI tools for coding, review, tests, and docs.

Tech Stack :

- Languages : Go, Node.js (JavaScript / TypeScript).

- Data : MongoDB, ClickHouse, Redis, Memcached.

- APIs & messaging : REST, gRPC, Kafka, Google Pub/Sub.

- Cloud & delivery : GCP, DigitalOcean, Docker, Kubernetes, Jenkins / GitHub Actions, Argo.

- Observability : Grafana.

Requirements :

- 8+ years in software engineering, including time as an Engineering Manager or lead with direct people responsibility.

- BE/Btech graduate.

- Comfortable in working from office.

- Strong communicator and experienced in handling customer/production escalations.

- Working fluency with distributed backend systems.

- Hands-on enough in Node.js and/or Go to review designs and debug.

Benefits :

- Performance-driven culture with accelerated growth.

- Best-in-industry compensation.

- Comprehensive medical insurance and employee-focused benefits.

- 5-day working week.