Description :

About The Role

We are seeking a highly organized and analytical Sr. Technical Program Manager to support our Research & Development (R&D) team. This is an individual contributor role and will work closely with the leadership team to manage cross-functional technical projects, optimise operational processes. The role requires strong knowledge of software development methodologies, cloud technologies, excellent communication, collaboration and interpersonal skills.

What You'll Do :

Project Management :

- Drive engineering programs and releases from idea to delivery to deployment

- Shall be responsible for defining the program governance

- Champion long-term, scalable processes that support the growing needs of our company

- Drive end to end delivery across CI/CD, Release Testing & Performance, Application Security, Production Operations, Production Engineering and SRE.

- Lead system driven Observability and Reliability programs across multiple verticals with monolithic and microservices architectures.

- Establish KPI framework for Quality, Speed, MTTD and MTTR to improve predictable releases, Platform availability and Uptime.

- Drive the prioritization, scope, and schedule of product activities, working closely with architects and engineering leads

- Experience in managing challenging stakeholders and provide regular executive reports on program performance to senior management

- Go-to-person for all Project related information

Collaboration With Leadership :

- Serve as a key partner to the R&D leadership team by providing regular updates.

- Support leadership in prioritizing R&D projects and aligning resources with strategic goals.

- Prepare and share weekly status report and provide visibility to leadership

Cross-Functional Operations & Reviews :

- Lead and conduct operational reviews, ensuring alignment across cross-functional teams.

- Host and facilitate critical cross-functional meetings to drive decision-making and ensure smooth execution of R&D projects.

- Drive process improvements and share best practices across the organization.

What You'll Bring :

- Bachelors/Master degree in Computer Science, Business Administration or a related field.

- MBA or advanced degree is a plus.

- 12+years experience and above in project management, operations, preferably within an R&D or technology-driven environment.

- Strong program management and leadership experience, with ability to influence at all levels.

- Strong understanding of cloud computing, SaaS business models, and software development methodologies and lifecycle.

- Proficiency with data analysis tools such as Google sheets, Excel, Tableau, Power BI, or similar.

- Excellent communication, interpersonal, and teamwork skills with the ability to conduct operational reviews and host critical cross-functional meetings.

- Strong organizational skills and attention to detail.

- Ability to manage multiple priorities and projects in a fast-paced environment.

Preferred Skills :

- Familiarity with R&D processes and product development cycles including Cloud Infrastructure, AI/ML Data modeling and DevOps.

- Experience working in a fast-moving environment at a Cloud Software organization

- Demonstrated ability to lead operational improvements and drive efficiency gains.

- Oversee multiple technical initiatives that streamline internal operations, ensuring they align with business goals