About the Role :

We are seeking experienced Implementation Consultants to lead end-to-end implementations of a CRM product enhanced with AI capabilities for US and European customers. This is a client-facing, individual contributor role where you will own customer implementations, provide business consulting, and ensure continuous value realization post go-live.

The role requires strong communication skills, deep implementation experience, and the ability to work independently with global customers in a remote setup.

Key Responsibilities :

Implementation & Delivery :

- Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support

- Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value

- Translate customer business challenges into well-designed CRM and AI-enabled solutions

- Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs

Customer Consulting & Success :

- Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices

- Proactively guide and educate customers to help them optimize and fully leverage the CRM platform

- Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships

- Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction

Collaboration & Execution :

- Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes

- Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours

- Contribute to defining and improving best-in-class implementation and customer service processes

- Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams

Requirements :

Required Skills & Qualifications :

- 4+ years of experience in implementation, consulting, or customer-facing delivery roles

- Proven experience delivering enterprise SaaS or CRM implementations end to end

- Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid)

- Excellent English communication skills (verbal, written, and presentation) mandatory

- Comfortable engaging with and influencing manager-level and senior stakeholders

- Strong customer empathy with the ability to understand and translate business requirements into solutions

- Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes

- Comfortable working in US or European time zones

Preferred/Nice-to-Have Qualifications :

- Experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, Zendesk, Zoho, or similar)

- Exposure to AI-enabled CRM features such as automation, predictive analytics, recommendations, chatbots, or GenAI use cases

- Experience with SaaS platforms, enterprise product ecosystems, or ERP implementations

- Familiarity with system integration concepts and solution configuration

- Strong collaboration skills and ability to work effectively with global, cross-functional teams

Work Model & Shifts :

- Fully remote role

- Bangalore-based candidates preferred, but not mandatory

- Shifts may be fixed or rotational depending on client and project requirements

What We Offer :

- Opportunity to work on AI-powered CRM implementations for global customers

- High-ownership individual contributor role leading customer engagements

- Exposure to US and European enterprise customers

- Career growth in CRM, AI-enabled solutions, and global consulting