Description :

Position Overview :

We are seeking an experienced Telecom BSS QA Lead to establish and lead quality assurance practices for our Business Support Systems. The ideal candidate will define test strategies, lead QA teams, implement automation frameworks, and ensure comprehensive testing coverage for billing, CRM, and order management systems. This role requires both hands-on technical expertise and leadership skills to build high-performing QA teams and drive quality excellence.

Key Responsibilities :

- Lead and mentor a team of 5-10 QA engineers across manual and automation testing

- Define comprehensive test strategies for BSS systems including billing, CRM, and order management

- Establish QA processes, standards, and best practices for BSS testing

- Design and oversee implementation of test automation frameworks and CI/CD integration

- Plan and coordinate end-to-end testing including functional, integration, performance, and UAT

- Manage test data creation strategies for complex billing scenarios and customer lifecycles

- Oversee API testing, database validation, and system integration testing

- Define and track quality metrics, test coverage, and defect trends

- Collaborate with architects, developers, and business analysts on quality requirements

- Lead defect triage, root cause analysis, and quality improvement initiatives

- Manage QA resource allocation, capacity planning, and team development

- Ensure compliance with release management processes and production readiness criteria

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field

- 8+ years of QA experience with 5+ years in telecom BSS domain

- 3+ years in QA leadership roles managing teams of 5+ engineers

- Deep understanding of BSS systems : billing, CRM, order management, product catalog

- Strong knowledge of test automation frameworks (Selenium, REST Assured, Cypress)

- Experience with API testing, database testing, and performance testing

- Proficiency in programming languages for test automation (Java, Python)

- Experience with CI/CD tools (Jenkins, GitLab CI) and test management tools (JIRA, TestRail)

- ISTQB Advanced or Expert level certification preferred

- Excellent leadership, communication, and stakeholder management skills

- Strong analytical and problem-solving abilities

Preferred Qualifications :

- Experience with commercial BSS platforms (Amdocs, Oracle BRM, Ericsson BSCS)

- Knowledge of TM Forum standards and Open APIs

- Experience with performance testing tools (JMeter, LoadRunner, Gatling)

- Understanding of revenue assurance and financial reconciliation testing

- Familiarity with cloud testing strategies (AWS, Azure, GCP)

- Experience with behavior-driven development (BDD) and Cucumber

- Knowledge of microservices testing and contract testing (Pact)

- Experience with shift-left testing and test-driven development (TDD)

- Understanding of security testing and compliance requirements

Key Skills & Competencies :

Leadership & Management :

- Team leadership, mentoring, performance management, resource planning

- Stakeholder management, communication, conflict resolution

Test Strategy & Planning :

- Test strategy definition, test planning, risk-based testing

- Test estimation, resource allocation, release management

Technical Skills :

- Test automation (Selenium, REST Assured, Cypress, Karate)

- Programming (Java, Python), SQL, API testing, performance testing

- CI/CD integration, test frameworks, defect management

BSS Domain Knowledge :

- Billing systems, rating engines, CRM, order management

- Telecom business processes, revenue assurance, financial testing

Work Environment & Benefits :

- Hybrid work model with flexible scheduling options

- Competitive salary and performance-based bonuses

- Comprehensive health, dental, and vision insurance

- Professional development and certification sponsorship

- Continuing education and training opportunities

- 401(k) retirement plan with company match

- Generous paid time off and holidays

- Collaborative team environment with cutting-edge technology