ServiceNow Practice Lead / Solution Architect

Exp : 13+ years

Location : Hyderabad

Position Overview :

The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives.

Key Responsibilities :

1. Strategy & Leadership :

- Define and drive the ServiceNow practice roadmap and best practices.

- Act as the primary subject matter expert (SME) for ServiceNow solutions.

- Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.

- Stay updated with the latest ServiceNow releases, trends, and industry best practices.

2. ServiceNow Implementation & Solutioning :

- Lead the design, architecture, and implementation of ServiceNow solutions, including :

1. IT Service Management (ITSM)

2. IT Operations Management (ITOM)

3. IT Asset Management (ITAM)

4. HR Service Delivery (HRSD)

5. Customer Service Management (CSM)

6. Security Operations (SecOps)

- Ensure solutions are scalable, secure, and aligned with industry standards.

- Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.

- Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.

3. Team Leadership & Mentorship :

- Build and lead a high-performing ServiceNow consulting and development team.

- Provide technical mentorship, training, and knowledge-sharing to team members.

- Establish best practices for ServiceNow development, scripting, and configuration.

4. Client Engagement & Project Management :

- Work closely with clients to understand requirements and design tailored ServiceNow solutions.

- Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.

- Conduct workshops, training sessions, and demos for stakeholders.

- Ensure compliance with IT governance, security, and compliance standards.

5. Continuous Improvement & Innovation :

- Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.

- Drive innovation by exploring new ServiceNow modules and integrations.

- Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.

Required Skills & Experience :

- 8+ years of experience in ITSM, ITOM, or ServiceNow consulting.

- 5+ years of hands-on experience leading ServiceNow implementations.

- Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.

- Experience in ServiceNow development, including JavaScript, Glide APIs, REST/SOAP integrations.

- Strong knowledge of ITIL, Agile, and DevOps frameworks.

- Excellent leadership, client management, and communication skills.

- Experience in ServiceNow migrations, upgrades, and automation initiatives.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOps

- ITIL v4 Foundation Certification

Why Join Us?

- Opportunity to lead enterprise-wide ServiceNow transformations.

- Work with top-tier clients and cutting-edge ServiceNow solutions.

- Continuous learning and career growth opportunities in ITSM, ITOM, and automation.

- Competitive salary, benefits, and a collaborative work culture.